Zeigler Pre-Owned of Chicago

STAY AWAY FROM THIS DEALERSHIP. I HIGHLY DONT RECOMMEND! I bought a car from them in August 2018 from a lady named Kate. She was very nice but knew nothing about the car she was helping us with. Promised us a bunch of marks would be touched up and in the end the biggest mark was fixed in agreement. That's Fine. They gave me a rental for the week and told me they would call when done which Kate said a couple of days. It was a week after and we called them asking about the car I actually had purchased and they said oh it's done. So we come and pick up the car and it's filthy. Mud everywhere on the inside of the car, the seats needed vacuumed. But we over looked that. Kate later on said she would give us the second set of keys(the car only came with one) when she receives them in from the dealership they bought my car form initially. Multiple texts went by of her stating she would get the keys and then she disappeared. So I contacted her boss Joe. Joe told us Kate never told us she would give us a second set of keys for my Nissan Rogue I bought. I showed him the texts she sent me stating she would get them for me. Joe took us over from then on. Which I will say JOE was thee only one who knew anything about Customer service and he was really the one who sold us my car not Kate. A month went by and joe finally told us to get them made by the Nissan dealership. So we get them made and then I send joe the bill which he said Zeigler would take care of and reimburse me for the cost. TWO WEEKS went by after that I sent him the bills. I got in contact with him after and he later said he wasn't with ZEIGLER anymore and to contact the GENERAL MANAGER named FRANK. What a mess. And now FRANK is stringing me along with saying he will get back to me. It's been two weeks with the guy and still NO reimbursement. This place is an absolute joke and no one should take their money here. All they do is jerk you around even after you buy a car from them. EMPTY PROMISES. And quite honestly I'm in contact with Ziegler's GENERAL MANAGER and STILL nothing is getting done. It is now October 22nd and I STILL have not gotten my money back for the keys I was TOLD by Ziegler's manager to go and get made.

If I could give 0 starts, I would! From the beginning, they played games with my mother and at the end they blamed it on the poor new associate Paloma! The finance coordinator, I think her name is Mayra..blamed Paloma and kept bashing her. How unprofessional of her..we felt so bad for Paloma. Mayra Said Paloma asked for numbers for a different car and never the one my mom truly wanted but yet took us to test drive it, had it cleaned for her, had all the paperwork ready to go..and even put down 3k for it. Paloma even assured us after Mayra left the office that she put in everything right. After spending almost all day there, my mom was fed up and asked for her 3k back and Mayra said all cashiers had left and none of the managers had access to the safe?? So my mom insisted she wouldn’t leave without her money and Mayra just kept telling her she couldn’t force anyone to come back and just kept coming up with excuses! Then She kept leaving to talk to her boss and would come back offering bogus offers. That her boss felt really bad but yet her boss never came to talk to us directly!!!! Then when we were walking out, they were all outside smoking while we were inside all this time waiting impatiently!!!!!! Horrible experience. I hope Paloma finds a better job because they had no problem throwing her under the bus!

Just purchased a Used Car from here and they were great to work with. They helped me get the car I wanted for a low price.

This was my first time ever buying something on credit, because I didn't have no credit at all but Josh made buying my 2017 Chevy cruz a breeze, I'm happy with my monthly payments, and I'm also building my credit at the same time!!!!

Recently purchased a 2016 Dodge Charger from here and just want to thank Ozzie Murga for the great customer service...Great people to do business with. Ozzie Murga again thank you!!!

There were a lot of options that I was given for a used car. I narrowed it down to 2 cars that I really liked. It came down to price for me since I am on a tight budget. I was able to get approved very easily and got the car I really wanted for a great deal.

Just bought a used car the other day and the car I purchased was great. It ran well and wasn't runned down. Couldn't be happier.

The team was great to work with. Highly recommended.

Got a Chevy from this dealership. They were professional and got the payments down to what I like.

Just bought my first car. Absolutely love it. Great dealership too