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Ken Pollock Mitsubishi

(309 reviews)
Visit Ken Pollock Mitsubishi
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–4:00pm 8:00am–12:00pm
Sunday Closed Closed

Reviews

(309 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Oil change and service

Excellent,friendly service,they go beyond expectations to ensure the customer leaves happy.Very happy with how they treat the customer with good prices. Would recommend to anyone needing great service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review your recent service appointment. Excellent customer service is our number 1 goal and we are happy to hear we succeeded.

Outstanding customer service

At this dealership you will always get the BEST deal and every employee will make sure you feel right at home! Everyone is very helpful and will make sure you find the perfect fit within your budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello and thank you for the review. It is our pleasure! Enjoy!

Fast service and thorough

I purchased my vehicle from Ken Pollock in October 2018. I came back for a tire repair and an oil change. I waited while it got done and my children and I were very comfortable. I am extremely happy with the staff I dealt with. They are professional, polite, and knowledgeable. If you are looking for a new or used vehicle and want just honest, down to earth people to work with you, this is where you need to go.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. It was our pleasure!

Great service

Drew in finance was awesome and very accommodating as well as the sales person (not sure of his name )I will definitely recommend your dealership to friends and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for the review and the recommendation!

Friendly easygoing staff

We went to ken pollock after looking around at different places. I never would have known they were there if I didnt have the address. They are a great bunch of people, not pushy at all like some dealers. The salesman who helped us was friendly and easygoing he let the car sell it self, didnt try to steer us toward anything in particular, asked a few questions and that was all. I would definitely say come here and buy, we will definitely be coming back when it is time to trade up to something new.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review and the recommendation!

Inspection

I needed my yearly inspection done and Dave was able to take me right in. My vehicle was done quickly and Jason called me to let me know it was finished. He was very courteous and reassured me that my vehicle was all checked out and safe. I would highly recommend this dealership to others!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for the review!

Used car

The staff was very friendly and helpful. Dave answered all my questions and encouraged me to call with any questions or concerns. Drew was able to assist me with the financial side of the deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations! We are happy to have been able to help. Enjoy!

Sales people are very friendly....

Very accommodating....works with you and your financial situation... Dave Baum was real nice....very informative about the vehicles and there features.... Helped me with getting approval....since my credit was not the best

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 star review, greatly appreciate it!

Rolled Out the Red Carpet

Red carpet stellar service here! Dave was a blessing in a usually dreadful process of purchasing a vehicle! Drew in finance was awesome as well

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for the great review! We will be sure to let Dave and Drew know how awesome they are!

Service

The service department is excellent have taken all of my cars to this service department and recommended other to go there. The staff is very attentive and informative of the problems or what was found. My car is always given a full mutipoint inspection and a carwash before they call to say it os ready for pickup.i am very satisfied with this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review and recommendation!