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Ken Pollock Mitsubishi

(309 reviews)
Visit Ken Pollock Mitsubishi
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–4:00pm 8:00am–12:00pm
Sunday Closed Closed

Reviews

(309 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Was very nice and will definitely be returning for service

Everyone is nice and helpful. Definitely coming back to buy my next car. Manager even helped me to get a rude back to where I was staying where my car had service. my car is all fixed !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Relaxing

Not high pressure ,easy to talk to, talked like a real person not like a snooty salesman, didn't push one specific vehicle but let us check them all. After we purchased, the service was excellent. Very happy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations! We are happy to have been able to find just the right vehicle for you. Enjoy!

5 stars!

I won’t skip a beat in taking my car here for service again. Very honest and will go the distance. Thanks so much for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review!

Purchased new car

Would recommend this dealership to everyone. The service was impeccable. Everyone was so friendly. They went above and beyond to accommodate our situation and make our experience the best it could be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello! Thank you very much for reviewing your experience. It was our pleasure!

AN AMAZING EXPERIENCE!!!!!

This dealership treated me like family. They were very Knowledgeable. They answered all of my questions and reassured they would be there to help me if I have any more. I would recommend this dealership to everyone!! I just recently had my oil changed and the service was excellent! I love this place!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello! You are family here! We appreciate your review and we are here for anything you may need.

Oil change and inspection

This is my third time using this service department and every time I always receive great customer service. Every one is very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review and for your continued business. We appreciate it!

Pleasant Experience

Both of the service reps were very personable, helpful and professional making my service appointment a very easy and pleasant experience. Job well done! J Haberek

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review!

Excellent Service Experience

As always, Jason delivered an excellent service experience. My appointment was for 10am on a Saturday morning. I dropped off the night before. Jason called me well before 10am to tell me that he had already completed the inspection, tire rotation, and oil change. My car was ready by 1030am. When I picked up my car it was freshly washed and ready to go. My favorite part of Ken Pollack Mitsubishi is that they wash the car every time it is in for service. That is not a.courtesy most dealerships offer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It was our pleasure. Thank you for the review!

They made me feel so welcome

It was the best I have had in dealership's I was treated like a person and never like just some dumb girl who does not know about cars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Cindyrachael! Thank you for taking the time to review your experience. We were very happy to help!

Great place to buy a car!

Great place to buy a car. Salesmen are polite and knowledgeable. We felt at ease, with no pressure. Dave and his trainee were so helpful, even with technology. I would buy there again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you very much for the review! We appreciate it!