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2019 consumer dealer award
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2019 consumer dealer award 2018 consumer dealer award

Reviews

(136 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Step One Niceville from DealerRater.

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Great custoemr service

Came in on a Monday looking for a new daily driver. Couldn't pull the trigger then and there but by Friday they had me in the car I wanted. They worked with my budget and were patient enough to let me see as many vehicles as I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service

Service was excellent, very personable and truly cared, found EXACTLY what I was looking for and answered all of our questions! We will use them again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We were in the market for a car

For our teen driver. We used Larry before when we bought my car and returned to use him for another purchase. Very helpful and friendly. The cars are in great shape. Highly recommend Larry. The whole process was stress free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Simply Amazing

Went into look at options for a new vehicle. The whole process was laid back with no pressure what so ever. We walked out with the car we wanted with the monthly payments in the price range we needed. The staff was super friendly and professional, quick and efficient. They really listened to our needs and worked until they met them. Truly an amazing local dealership to buy your next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellant Follow Up

Larry Campbell was very helpful in assisting my daughter and me with sourcing the car of her dreams. Larry was pleasantly persistent with his follow up to find her a car. I would definitely reach out to Larry at Performance Cars when I am searching for another car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Buy local! Go to Performance!

Every person that works here is extremely helpful. We were impressed with the whole process! By the way, Larry is the salesman you want. He’s been around since dirt, they say.... He was such a pleasure! Thank you all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Words can't express or gratitude!

These fellas went out of their way and put together a deal we could not refuse. We started at a completely different dealership (not a Step One store) that we have been loyal to in the past. Our usual salesman made a call to Tracy and his guys at Performance Cars of Niceville, because the car we were looking for, and price, was not available where we started. We showed up at Performance, greeted by Andrew, or new salesman, and Tracy, the manager. We test drove the car, completed an app, and Daniel (the finance guru) found us the best lender and best rate possible. The whole process was so painless, effortless, and fast. Andrew helped with switching everything from the old car to the new and had is ready to go the moment the ink dried to the contact. We definitely would recommend these guys over and over again. Oh, and these guys were 100% transparent with the cost and fees involved. The bent over backwards to get our deal done at a cost we thought was only a dream.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fantastic!

Hands down a great dealership that actually works to make a good deal for YOU instead of themselves. As well as not feeling like they were taking advantage of me for being a woman. Not only was my salesman great but the rest of them worked together to get me out of there with my dream car. Would most definitely come back in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent Buying Experience

Andrew Helvie was very helpful, honest, and easy to work with. No pressure and I drove away in a new car. I would definitely recommended this dealership, and Andrew. The whole experience, and staff was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Pleasantly Surprised!

This was my first experience buying a car from an independent used car dealer and I had some concerns based on the stereotypes we are all familiar with. But this was a great experience; quick, helpful sales personnel, professional and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.