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Step One Chrysler Dodge Jeep Ram Fort Walton Beach

(818 reviews)
Visit Step One Chrysler Dodge Jeep Ram Fort Walton Beach
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
New (850) 831-9298 (850) 831-9298
Used (850) 831-9304 (850) 831-9304

Reviews

(818 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Step One Chrysler Dodge Jeep Ram Fort Walton Beach from DealerRater.

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Great experience.

This is my second purchase with David. Outstanding customer service. Strongly recommend this dealership and David to anyone in the market for a vehicle upgrade.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service and didn’t act like a salesman!

Joey, Very helpful got me into a new vehicle and worked with me on comfort level that I need for my monthly payments! Highly recommend him 😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome

Great service and friendly staff! I worked with Nate H. And he helped me get the best deal I could for the truck I had my heart set on!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best dealership

Nate is the best guy around him and his team did everything they could to get me in my new vehicle! Will definitely be referring all my friends here ☺️

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Super job getting the truck detailed. It really

They gave us an awesome price and Carroll was very professional and friendly. It was a pleasant experience buying a new vehicle. Thank you very much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Sales , terrible service department

Service department is a complete and total failure. They can not multitask, service will not keep you up to date on your cars status. When you do communicate with you, you are left with more questions than answers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great!!!

Had a quick and easy process to buy my dream car! Malachi there is great. Will definitely come back to this dealership if me or family needs another car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service is horrible

I made an appointment to have driver door adjusted. It was for 11am. They knew what I was coming in for. They don’t adjust doors there. They have a body shop do it at a later date. I was there before 11am, they told me at 3pm that a body shop will do this someday at a later date. I drove 2 hours to get to the dealership 8 hours was stolen from me and gas prices are very high. It was a wasted day and I wonder if I will get a phone call with an appointment for the body shop to align the doors on my new truck

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Aweful Service Department

I had scheduled an appointment two weeks in advance to get my Grand Jeep Cherokee L looked at for electronic issues and recall items. Several hours later, I asked the advisor what the status was and it wasn’t in the shop. After another hour and a half, I asked what the status was and she proceeded to tell me they were not sure if they could get to it today. When I asked her what the point was in having an appointment, she said the appointment was merely with the advisor, not when they could get my car into the shop. I’m entirely frustrated asIve never had to deal with anything like this at any other dealership. Simply terrible and nonexistent service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Sells

Great, awesome sells member Nate good guy, fair prices got me in a truck at a good price for what I could afford. Great dealership great people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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