Reviews
Frustrating experience
We are very frustrated due to this dealerships lack of communication. We have been texting our salesman for four days now asking for updates on our vehicle that we already put a 2,000 dollar down payment on. Each time he has said he will “go and ask for an update” and each time we have received no updates. He told us he would keep in touch and give us a time estimate of when it would be done, and I feel like if I wouldn’t have texted him multiple times a day he would have totally forgotten about us. We decided to call the dealership directly to see if someone else could tell us what was going on, we were told by the receptionist that she couldn’t get a hold of the service team and that she gave them our information and they would reach out with an update, and of course we STILL didn’t hear anything. I don’t mind if they are busy and we need to wait a few more days but at least reach out and tell us that’s what’s going on. Don’t continually tell us you’re going to give us an update if you’re not actually going to go and get an update. Excited about the car, extremely frustrated with their lack of communication.
- Customer service 2.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hailee, it's upsetting to hear that you did not receive the top-notch service we strive to provide.
Great staff!
Awesome staff, great deals and welcoming without the “sales push”. I’d recommend this to anyone that’s looking for a new or used car. Ask for Uce
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jt, thank you for your kind review; we are happy to pass along your comments to Uce and the team here at Tim Dahle Nissan Bountiful!
Great Place to buy a vehicle!!
The staff is very friendly and down to earth. I bought a Nissan Frontier truck from Alex who is awesome and it was at a great price. Cardon was very helpful also during this process. I am very happy with the truck and overall experience at Tim Dahle Nissan in North Salt Lake. I highly recommend them, it’s really a great place to buy a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cheryl, thank you for your kind review; we are happy to pass along your comments to Alex, Cardon and the team here at Tim Dahle Nissan Bountiful!
Long service.
It took over 3 hours for a scheduled appointment oil change and tire rotation and when I went to the service provider it’s like he didn’t even know who I was. The only reason I was there and have to keep going back is because I have a service plan through them for when I bought my vehicle. Plus to add their restrooms were terrible.
- Customer service 3.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Happy with my experience at Tim Dahle Nissan
Michael McGee helped me with a used Pathfinder I found listed online. He had it ready for me when I arrived and after a test drive I was ready to buy. The process was the usual back and forth with the sales manager to get an agreeable price but in the end I was happy. They have a great lifetime drivetrain warranty on the Pathfinder which helped me in making my decision to buy from Tim Dahle Nissan Bountiful.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Deana P, thank you for your kind review; we are happy to pass along your comments to Michael and the team here at Tim Dahle Nissan Bountiful!
Great service
Great service I felt like my car was the most important one they were working on. I would recommend anyone get a car serviced there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great service
I worked with the service department. Excellent services! My car was finished when they said at a reasonable price. I felt like I was well taken care of. Thank you sooo much!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Liz, we are very happy to have provided you with such a positive experience!
Incredible & comforting service
Let me start by explaining I know nothing about cars and even less about purchasing them. I haven't owned a car in years and when I did it was a junker that i bought off someone. I get intimidated and anxious quite easily, even to the point where I get a weird "tunnel version". That being said, every single person, from the moment I walked into the door was so welcoming and comforting. They guided me through every step and they did an absolutely incredible job at understanding what I wanted and what my needs were. Jason Lange was my sales rep who greeted me upon arrival, I could tell he was genuinely there to help me and not to just get me into a car without making sure it worked out absolutely perfect for me. Jason stuck with me through the whole process and it felt like I was visiting a long time friend at work. Jake Reck was my financier who did an incredible job with explaining the things I didn't understand but did so with amazing knowledge while also not making me feel like an idiot for asking questions. I was also lucky enough to talk with Ryan Solt who is the incredible team leader. It's obvious to see what he does for this company and dealership. Sorry for the novel but if you're anything like me. Someone with zero experience in purchasing a car, zero knowledge about cars or ever feel intimidated just by walking into dealerships, please go here. They're worth every minute. Thank you again Jason, Jake & Ryan!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jacob Hall, thank you for your kind review; we are happy to pass along your comments to Jason, Jake, Ryan and the team here at Tim Dahle Nissan Bountiful!
Worst experience
I bought a car on Tuesday paid 3500 for down payment and I still don’t have the car the bank has already set up the payments still no car it is now Friday I have called everyday and everyone says I will call back as soon as I find out what’s going on I have heard nothing now I am now I’m waiting to hear from the driver motor vehicle department to see what I can do this is the most frustrating thing and to get no answers
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Tiffany, it's upsetting to hear that you did not receive the top-notch service we strive to provide.
Excellent
Great and quick service! Salesman really worked for me. Very friendly, sales manager checked in with us. Good trade in value on my previous vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so happy to read such a great review about Tim Dahle Nissan Bountiful!