Reviews
Jud is always professional to deal with and the
Jud is always professional to deal with and the dealership is very flexible and accommodating with setting up service appointments.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This review means a lot to us! Thank you for choosing Courtesy Volvo of Scottsdale and for sharing your thoughtful feedback about Jud. We hope to see you again!
Great Experience
Really nice experience at this dealership. Sales person and manager had positive attitude and listened to our concerns. Never felt pressured. Ending up buying a car at everyone’s satisfaction.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on the new car! We are thrilled that our Courtesy Volvo of Scottsdale team was able to provide such excellent service to you throughout the buying experience. Have a great day and enjoy the ride! - Jeremy Sarnataro - General Manager - (480) 291-5107
Went in for an oil change….
Went in for an oil change…. Died on the way home, water pouring out from under the dash… Cars done…trashed. First time using this dealership. 2005 v50 106k on the motor. Lean not on your own understanding…. <><
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I am very concerned to hear about the issues you are having with your vehicle. We pride ourselves on meticulous, top-of-the-line work and I am truly sorry that you have experienced any inconvenience related to your service. If you would be willing to discuss this further, I would appreciate the opportunity to assist you. I will look for your contact information, but please feel free to give me a call directly as well. Thank you, David Kim - Service Manager - 480-291-5123
Canned reply… No assistance, Towed to salvage yard….
Excellent service dept.
Excellent service dept. Jud White does a great job with customer service. Even the lady who's a receptionist at the desk in the sales showroom is a peach.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the awesome feedback! Jud and the team appreciate your support and business. Please let us know if there is anything else we can do for you here at Courtesy Volvo of Scottsdale. Jeremy Sarnataro - General Manager - (480) 291-5107
Chris was very professional.
Chris was very professional. Communication of what my XC90 needed was prompt and reasonable. Thank you.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tom - thanks for the great review and for trusting Chris to be professional and nice to work with. See you and your XC90 next time. Jeremy Sarnataro - General Manager - (480) 291-5107
The service department takes great care of my S60, and
The service department takes great care of my S60, and Jud White, my service advisor, always makes me feel like I'm the most important customer there. Those are the two reasons I always get any necessary service for my car done at Courtesy Volvo. A comfortable, spacious waiting area, and a sparkling clean ladies' room are pluses, too.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We are thrilled to hear that Jud delivered such an outstanding service experience. Drive safely, and we hope to see you back again at Courtesy Volvo of Scottsdale!
Always treated as family.
Always treated as family. Fast, efficient and people oriented. A pleasure to visit and get the car serviced.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your review is everything we hope to see, Charlie! It's our pleasure to deliver prompt, personable, and professional service. Many safe and happy miles from your Courtesy Volvo of Scottsdale family! Jeremy Sarnataro - General Manager - (480) 291-5107
Dealerships are all the same and play the same games.
Dealerships are all the same and play the same games. Just when you hope you found a place that may be different. They pulled the same stuff. This isn't a comment on the people. The people were fine and kind. It's really just an issue of the sales tactics dealerships employ that are dishonest and not in good faith negotiation. Luckily as a consumer I get to choose where I spend my money and I'm happy to say I found a Volvo at another dealership who didn't play games. This review was made at the end of 2022 and I expect tactics will change as the market continues to shift as dealerships will be fighting for every sale.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
I am sorry to hear that you had such a disappointing experience working with us. We strive to make the purchasing process seamless and enjoyable, and it is concerning that this was not better reflected in your visit. I assure you that we will use this feedback to improve our practices in the future. Lastly, I understand that we have let you down, but if there is anything more I can do to help fix things, please don't hesitate to give me a call. Thank you, Dana Miller - Finance Director - 4805272907
Christopher Dee was extremely helpful, insightful, and
Christopher Dee was extremely helpful, insightful, and honest! The facility is great and the service is exceptional!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This review means a lot to us! Thank you for choosing Courtesy Volvo of Scottsdale and for sharing your thoughtful feedback about Christopher and our team. We hope to see you again!
Wonderful experience every time.
Great sales, financing and service teams. I have had a car serviced here and also leased a new one. It is consistently a professional, high-end experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It has been our pleasure to serve you, Bill! Thank you for the excellent review and for trusting Courtesy Volvo of Scottsdale with your vehicle's care and business! Have a great day and we hope to see you again down the road!