Reviews
Write a reviewGreat place to do bussiness
Every time I need service or anything else done on my vehicles they go out of there way to make sure everything is a ok. All the people are very nice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Concerned about how their service techs actually perform
I had my vehicle in last year for an oil and filter change. I asked them to also change my fuel filter at the time, but upon inspection I realized that they did not change the fuel filter. This is a diesel and fuel filter changes are critical from time to time, especially since this vehicle does not get a lot of mileage. This time they did change it, but when doing the oil change they checked off all of the items on the oil change check list, including turn signals and washing windows. My left front turn signal had a bad bulb, they checked it as good but when I left, it still was not working, and the windows had not been touched. I am concerned that they may not have checked any of the other items on the list and when I got home, sure enough, washers were almost empty. So, did they really use the synthetic oil? Did they really replace the oil filter? Did they check the hoses, belts and tires as indicated on the checkoff list? I would bet they did not do other items they checked off, (brake fluid?). Seriously I doubt I will ever get my regular service done here again even though I have used them since my vehicles were new. This is not good service, this is dubious service at best.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Back on the road
My car was towed to UAC and was diagnosed and part ordered the same day. I got a call before 9:30 the next morning that it was ready to go. While they did not have a courtesy car available this visit, they do offer a courtesy shuttle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Adventure
Pleasant all around Taylor and Holly were very helpful They very helpful and knowledge with all our guestions. We were broke down and help us with a new vehicle
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
New car purchase
Just had a great experience purchasing my new Jeep Rubicon. Easiest car buying process. Definitely no hassle. Taylor was great to work with at University Auto.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our UAC Experience
We went in to look at the black Dodge Durango we saw on UAC's website. Colby greeted us and was able to answer the questions we had regarding this vehicle with honesty and professionalsim. Colby, Andy and Holly worked with us, and they were able to get us an even lower payment than we were expecting going in to this deal- which was a big priority for us and our family. Everyone we came in to contact with was friendly and welcoming. We would recommend UAC to anyone looking for professional and friendly service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent! Sales Mgr. met me on a Sunday for pick-up
Despite being closed on a Sunday, the Sales Manager made a special trip into the dealership so I could pick up the truck after service. Very appreciated!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Maintenance
Had some warranty repairs done recently but the tech, Chris, found a transmission cooler line leaking as well. Dan in parts ordered the lines right away & got me scheduled for repairs. Had that replaced with new fluids & my car shifts better than ever! Chris not only identified the problem early but checked for scheduled maintenance on my vehicle while it was there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Attentive service
During routine service (oil change) their attentive inspection discovered a problem (axle seal leak) which was promptly fixed , saving me from more serious & more expensive problems. I appreciate that!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service, better customer service
Sure I got my truck fixed in a timely manner, but the friendliness and support of the staff was what stood out to me. THANKS!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair