Ourisman Chevrolet Baltimore - Curbside pickup and home delivery available

Camelia, thank you for taking the time to share your detailed feedback. We apologize sincerely for your less than ideal visit with us. This is not the level of excellent customer service we are known for, and we take your concerns regarding your new vehicle seriously. Could you please reach out to our General Manager, Jay Madrigal, directly at JMadrigal@OurismanCars.com with the details of your visit? He will investigate the facts and identify a solution to your satisfaction. We are committed to getting you and your new vehicle back on the road with confidence. Thank you for helping us improve, and we look forward to hearing from you.

Thank you very much for your 5-star review, Bmore Nana! We're thrilled to hear your scheduled maintenance with Ourisman Chevrolet of Baltimore went well. We'll be sure to pass your kind words on to Victoria and the rest of our team. Thanks for continuing to support us, and have safe travels! We look forward to welcoming you back.

Cortez, thank you for taking the time to share your feedback with us! Our top priority is excellent customer service, and we're thrilled you experienced that working with Mel and the rest of our team. Glad they worked hard to get you and your vehicle back on the road with confidence. We're grateful to have earned your trust and look forward to your next visit with Ourisman Chevrolet of Baltimore. Take care!

Thank you so much Patricia! We look forward to your next visit.

LN, I deeply apologize that you had an unfavorable experience at our dealership. I have recently taken over as General Manager for this store and will be correcting issues like these that leave our customers less than fully satisfied. We take your concerns seriously and will ensure a similar experience does not happen for future customers. If you would like to reach out personally with any questions or concerns, you can reach me directly at mike@ourismancars.com.

Thank you, auntdrexies, for taking the time to share your feedback with us. We apologize sincerely for the poor communication you experienced with our Service Department. This is not the level of customer service we are known for or seek to provide. I have forwarded your review to our General Manager, Mike Click. He is aware of the situation and is identifying areas of improvement to ensure a positive and seamless experience for future customers. Please reach out to him directly at Mike@OurismanCars.com with any questions. Thank you for helping us improve and we hope to have the opportunity to restore your trust in Ourisman.

Joe, thank you for taking the time to share your feedback with us. We regret that your recent experience with our Service Department was less than ideal. This is not the level of customer service we are known for or seek to provide. We take your concerns seriously and will improve our services to ensure high quality experiences for future customers. If you have any questions, please contact our General Manager, Mike Click, directly at Mike@OurismanCars.com. He will be grateful to work with you and identify a solution to your satisfaction.

Thank you very much, Basia, for your 5-star review! We're delighted to hear Maria provided knowledgeable and professional service throughout your car buying experience. We'll be sure to pass your kind words on to her and the rest of our team. Congratulations on your new Chevrolet! We hope you've been loving it these past few weeks. If you or your vehicle needs anything, we're here anytime. Thanks for being a member of the Ourisman Family and have safe travels!

Thank you so much for the 5-star review, Barabara! We appreciate your business and are thrilled to hear Maria made your car buying experience excellent. Congratulations on your new vehicle -- we hope you've been loving it this past week! Welcome to the Ourisman Family and have safe travels.

Thank you, Joe Ann Anthony, for taking the time to share your feedback with us. We regret that your recent experience with our Sales Department was less than ideal. Excellent customer service is our top priority, including communication and pricing. We would be grateful to have a discussion with you to identify where we can improve. Could you please contact our General Manager, Kunta Mambouray, directly at Kunta@OurismanCars.com? He will be grateful to identify a solution to your satisfaction. We look forward to hearing from you and restoring your trust in Ourisman.