Ourisman Chevrolet Baltimore - Curbside pickup and home delivery available

My experience at the dealership was wonderful They made sure I got the car that I wanted and fit all my needs.

From the phone receptionist to the service coordinator, the service provided was professional and pleasant. The actual requested repair was completed in a timely manner.

Received notifications on the process vehicle was ready early

All my concerns were addressed. Overall, my experience here was pleasant.

Add a $4000 inspection fee at the time of purchase call to verify price options and availability before I drove there look at the vehicle decide to purchase get told they can’t give me a price because it hadn’t been inspected yet even though it’s advertised online And I had verified the price that morning Wait several hours for a general manager to be told the only way they sell it to me is to add a $4000 nondescript inspection fee

OURISMAN IS STRAIGHT TRASH! I took my 2020 Chevrolet Silverado 1500 to Ourisman Chevrolet of Baltimore for service on October 12, 2022. While my truck was in its care, an employee took my vehicle on a 490-mile joyride. The employee smoked in my truck and then CRASHED it! To add insult to injury, Chris Ourisman terminated my rental and only means of transportation on December 23, 2022, two days before Christmas, leaving me and my 10-year-old daughter stranded for the holidays! Although my vehicle is still under manufacturer's warrantee, Ourisman took my rental without providing a loaner, dishonoring the agreement that dealerships have with GM. Ourisman has left me without means of transportation to get to work, run errands and travel for the holidays! I just paid a $700 car payment and car insurance for a vehicle that Ourisman crashed and has sitting in its lot along with all of its many other cars, but leadership saw fit to take the ONE and only car that I depended on to sustain my daughter and I and our livelihood! According to Ourisman's lawyer, Ourisman has begun imposing a storage fee as of Monday, December 19, 2022 for housing my damaged vehicle, even though they are the one responsible for the damage! Every level of leadership within the Ourisman Automotive Group has displayed a total disregard of me as a customer and has shown nothing but unfair business practices and corporate bullying tactics, like its imposition of storage fees on a vehicle that they crashed! Ourisman will say one thing and then change it up when requested to have its words put in writing. The only thing Ourisman has committed to put in writing are insulting offers that are not viable options. Ourisman offered to fix my car. However, I would NEVER trust them to do anything for me EVER in life! In addition to fixing my car, the General Manager said the dealership wouldn't report it as being crashed unless I wanted to do so. My vehicle sustained major damage. Therefore, his suggestion to not report this information shows Ourisman's level of dishonest business practices! The second option presented to me was that Ourisman would pay $4K towards damages if I want it repaired elsewhere. However, repair costs are over $8K in order to fix my truck properly. Under this option, I would be responsible to pay the $4K difference. Ourisman's final offer was to purchase my truck for $1K less than what I owe. I would have to give Ourisman $1K towards their buyback option and I would still be left without transportation! Ourisman's customer service is abysmal, its business acumen infantile at best, and its rogue behavior is pervasive from the bottom to the top! Although I can't attest to the moral fortitude of the Ourisman Founders, the new kids on the block will drive both its legacy and company straight to the bone yard! View my Ourisman Experience at the links below: https://www.youtube.com/watch?v=FlmQIhcMlBY https://youtu.be/WSUddw1J2gI

Great Experience and fast service! My car was done service in one hour.

My husband and I purchased two vehicles. They advised that we need to pay 8K down and we paid 3k. Our financial situation changed within three weeks, and we advised that we need another week. The horror that we experience no human should have to. Eric called and harassed me every 15 min and attempted to debit my account 10 times in one day. Then Sharonda contacts our attorney advised that we committed fraud. We are business owners, and they contacted our clients and sent the contract that we signed and placed it in our mailbox at work. They have contact friends and family trying to destroy our name when we only asked for an additional week. We have contacted an attorney because we have feared that they are capable of doing anything.

I am a traveling electrician from Mississippi. I took my car in for an oil change and to check a noise coming from engine about September 21, 2022. They informed me the lifters had gone out of the truck. It took over 3 weeks for them to get an approval for my warranty company who paid the max of $7,500, which still leaves me with an out of pocket cost of roughly $2,000. Additionally, the representative, Kaleb had also attempted to add other things to the price that had nothing to do with my engine or lyfters, which would have had me out of much more. Without asking for clarification of the price, this would have never been understood and the additional charge would have stuck. The used engine finally arrived October 17, 2022 and I was informed it would take until October 27th to be installed. Keep in mind I am constantly having to call to inquire about the status and date of total repair with no follow-up at all from them, as well as having to find transportation for this long. Calling on yesterday the 27th and speaking again with Kaleb, he proceeds to tell me I will have to pay additional fees for the oil and other fluids that are needed to ensure the engine is working correctly, which obviously should have been already included in the $9,500 price and also meant my truck was still not ready as promised. They have extended the repair out to Monday the 31st now, which will put them over a month having my truck and me out of that much more money renting cars. Please help!

Ourismen did a great job. They were very informative and honest about what needed to be done