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Bob Allen Ford-Ottawa

(115 reviews)
Visit Bob Allen Ford-Ottawa
Sales hours: 9:00am to 5:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–5:00pm 7:00am–6:00pm
Tuesday 9:00am–5:00pm 7:00am–6:00pm
Wednesday 9:00am–5:00pm 7:00am–6:00pm
Thursday 9:00am–5:00pm 7:00am–6:00pm
Friday 9:00am–5:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm 7:00am–3:00pm
Sunday Closed Closed
New (877) 431-4705 (877) 431-4705
Used (877) 438-0917 (877) 438-0917
Service (877) 438-9538 (877) 438-9538

Reviews

(115 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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DJ assisted us in our search for a truck— He was very

DJ assisted us in our search for a truck— He was very easy to work with, easy to talk to, patient and informative! Thank you DJ!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

THANK YOU!

THANK YOU!!! To DJ and team for getting me into a brand new 2024 Raptor R. Yes, you read that right. A Raptor R. AND, for the lowest price in the country. And trust me, I made nearly a hundred phone calls to know this. I was lucky enough to get in contact with DJ, a rare and unique salesman of high integrity, right away as the advertisement for the vehicle came up. The timing was incredible. DJ received multiple offers above the price we agreed to as I was moving funds to pay for the vehicle. DJ honored his original agreement and kept his word. Most salesmen that I unfortunately know or have worked with would never have done that. And in fact, the opposite happened with a dealer in another state previous to this, who asked for 15k more than what we originally agreed upon. The Raptor R is my first ever truck so I naturally had a bunch of questions. There wasn’t a single thing that DJ didn’t know the answer to. DJ is the epitome of what it means to be a great salesman. Not pushy, but knowledgeable. Not sleazy, but honorable. Whenever I’m in the market for a new Raptor (5th generation, maybe?), DJ will be my first call. I say that even though I live several states away. That’s just how great DJ is. Extremely happy with how seamless he made the entire process. Oh, and thanks for the McDonalds. That was hands down the best McDonalds I’ve ever had. If ur in the mood for some, checkout the one across the street — cause wow.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service , definitely recommend this place for your

Great service , definitely recommend this place for your next purchase, service was fast and answered all questions I had , Mikela Scott helped me giving me all my options, she was great!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Some might wonder why there is no rating area on the

Some might wonder why there is no rating area on the dealerships actual web site. I might have some insight to that. DO NOT TRUST THEM! One service writer will tell you something then the "service director" something completely different. Of course this is after they have completely messed up you vehicle! Had to take them to small claims court to get some of our money back. Not sure about all of Bob Allen dealers but stay far away from Ottawa!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Worth going & looking for a new or used car.

Worth going & looking for a new or used car. Staff was willing to make you comfortable & answer any questions you have. Ask for DJ #1 salesman & Cowboy! Need a bite to eat? they have it! Need a drink? they have it! Need a place to sit? They have it! Need coffee? Coffee is free!!!! Need TV & clean restroom? They have it!! OH…they have vehicles too! I started on their online website, so don’t miss it before they sell the one you want! Highly recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I buy many vehicles for our company, I have had a lot of

I buy many vehicles for our company, I have had a lot of good and a few bad experiences. I have to say this was the best experience I have had in my career, thanks to DJ who communicated promptly and clearly I was able to secure the vehicle for our company. Thanks to DJ and all the crew at Bob Allen Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

Thank you for the smooth transaction DJ!

This should be the only dealership you visit!

This should be the only dealership you visit! Just ask for the cowboy DJ Johnson. You wont be disappointed!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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This was such a great experience and was short and sweet!

This was such a great experience and was short and sweet! Would recommend to go to this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We located Chevy Colorado online that we wanted to

We located Chevy Colorado online that we wanted to purchase and DJ was able to get it all together quickly. We love it and were pleased with our trade in price!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience when purchasing a vehicle.

Great experience when purchasing a vehicle. A little short staffed and they had to handle multiple customers at once but DJ never made me feel as I was being neglected. Others would step in and help out... they worked very well together as a team. All our questions and concerns were addressed and we never felt rushed. Considering DJ had to multi-task we were in and out in very good time! Would recommend DJ to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.