Reviews
Bought from out of state and transaction was smooth from
Bought from out of state and transaction was smooth from start to finish including delivery. Good communication.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bob Allen ford took great care of me… they did everything
Bob Allen ford took great care of me… they did everything to help me get to my goals as I was looking to buy a truck..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Found the vehicle we wanted.
Found the vehicle we wanted. Made and offer that was fair and was quickly accepted. The whole process was quick, easy and fair.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The team at Bob Allen, especially DJ, was very responsive
The team at Bob Allen, especially DJ, was very responsive to our questions, our phone calls, and digital messages. If they did not know the answer, they researched it and followed up with us quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The salesman was very accommodating and worked with me on
The salesman was very accommodating and worked with me on the times we discussed my purchase and he helped me get my other vehicle home
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Nice people to work with we found what wenice people to
Nice people to work with we found what wenice people to work with we found what we liked
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lee, Chris, Mikela and the whole team are friendly, super
Lee, Chris, Mikela and the whole team are friendly, super helpful and just get it done for you. Good people.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bad experience
The salesperson, DJ Johnson, was nice at first and then very rude. He talked over me when I tried to ask questions. I finally had to ask him to stop talking so I could ask questions. He was extremely pushy when trying to get me to finance through the dealership and buy their extended warranty. The day I went in to sign paperwork DJ barely spoke a word to me. I should have walked away from buying the vehicle based on my dealings with DJ. Unfortunately, I only kept the suv for about 7 months (a bit of a lemon). I must add 3 months after I bought the suv I had battery problems and there were 3 guys (can't remember names) in the Service Dept. that were exceptional. I recently purchased a new vehicle, and the salesperson and dealership experience were AWESOME compared to DJ and Bob Allen Ford in Ottawa.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
The salesperson, DJ Johnson, was nice at first and then
The salesperson, DJ Johnson, was nice at first and then very rude. He talked over me when I tried to ask questions. I finally had to ask him to stop talking so I could ask questions. He was extremely pushy when trying to get me to finance through the dealership and buy their extended warranty. The day I went in to sign paperwork DJ barely spoke a word to me. I should have walked away from buying the vehicle based on my dealings with DJ. Unfortunately, I only kept the suv for about 7 months (a bit of a lemon). I must add 3 months after I bought the suv I had battery problems and there were 3 guys (can't remember names) in the Service Dept. that were exceptional. I recently purchased a new vehicle, and the salesperson and dealership experience were AWESOME compared to DJ and Bob Allen Ford in Ottawa.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Dropped my car off for a service, they provided great
Dropped my car off for a service, they provided great communication throughout and were a pleasure to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair