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Bob Allen Ford-Ottawa

(115 reviews)
Visit Bob Allen Ford-Ottawa
Sales hours: 9:00am to 5:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–5:00pm 7:00am–6:00pm
Tuesday 9:00am–5:00pm 7:00am–6:00pm
Wednesday 9:00am–5:00pm 7:00am–6:00pm
Thursday 9:00am–5:00pm 7:00am–6:00pm
Friday 9:00am–5:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm 7:00am–3:00pm
Sunday Closed Closed
New (877) 431-4705 (877) 431-4705
Used (877) 438-0917 (877) 438-0917
Service (877) 438-9538 (877) 438-9538

Reviews

(115 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Bought from out of state and transaction was smooth from

Bought from out of state and transaction was smooth from start to finish including delivery. Good communication.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bob Allen ford took great care of me… they did everything

Bob Allen ford took great care of me… they did everything to help me get to my goals as I was looking to buy a truck..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Found the vehicle we wanted.

Found the vehicle we wanted. Made and offer that was fair and was quickly accepted. The whole process was quick, easy and fair.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The team at Bob Allen, especially DJ, was very responsive

The team at Bob Allen, especially DJ, was very responsive to our questions, our phone calls, and digital messages. If they did not know the answer, they researched it and followed up with us quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The salesman was very accommodating and worked with me on

The salesman was very accommodating and worked with me on the times we discussed my purchase and he helped me get my other vehicle home

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Nice people to work with we found what wenice people to

Nice people to work with we found what wenice people to work with we found what we liked

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Lee, Chris, Mikela and the whole team are friendly, super

Lee, Chris, Mikela and the whole team are friendly, super helpful and just get it done for you. Good people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bad experience

The salesperson, DJ Johnson, was nice at first and then very rude. He talked over me when I tried to ask questions. I finally had to ask him to stop talking so I could ask questions. He was extremely pushy when trying to get me to finance through the dealership and buy their extended warranty. The day I went in to sign paperwork DJ barely spoke a word to me. I should have walked away from buying the vehicle based on my dealings with DJ. Unfortunately, I only kept the suv for about 7 months (a bit of a lemon). I must add 3 months after I bought the suv I had battery problems and there were 3 guys (can't remember names) in the Service Dept. that were exceptional. I recently purchased a new vehicle, and the salesperson and dealership experience were AWESOME compared to DJ and Bob Allen Ford in Ottawa.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 2.0
  • Overall facilities 2.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The salesperson, DJ Johnson, was nice at first and then

The salesperson, DJ Johnson, was nice at first and then very rude. He talked over me when I tried to ask questions. I finally had to ask him to stop talking so I could ask questions. He was extremely pushy when trying to get me to finance through the dealership and buy their extended warranty. The day I went in to sign paperwork DJ barely spoke a word to me. I should have walked away from buying the vehicle based on my dealings with DJ. Unfortunately, I only kept the suv for about 7 months (a bit of a lemon). I must add 3 months after I bought the suv I had battery problems and there were 3 guys (can't remember names) in the Service Dept. that were exceptional. I recently purchased a new vehicle, and the salesperson and dealership experience were AWESOME compared to DJ and Bob Allen Ford in Ottawa.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Dropped my car off for a service, they provided great

Dropped my car off for a service, they provided great communication throughout and were a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.