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Hawk Ford of St. Charles

(3,039 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (630) 454-8033 (630) 454-8033
Used (630) 621-9288 (630) 621-9288
Service (630) 225-7025 (630) 225-7025

Reviews

(3,039 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hawk Ford of St. Charles from DealerRater.

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Clean, fast and reliable!

Steve and his Mechanics were willing to work with me and the time schedule! I gave him a couple options of when I could bring my truck in, and we were able to come up a time. They completed the job well within the time I gave them! The team is over there are TOP Notch! Thanks guys!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Magua22, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Safe travels!

2015 f150

Great experience with Bill and Paul! Easy in and out experience and they were able to finance me with payments that were below what I needed them to be. Overall a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Clayton, your comments keep us motivated and working hard for all our guests! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Safe travels!

Expedition Purchase

Very pleasant experience at Hawk Ford in St Charles. Salesman and Finance manager were great. Helped find the best incentives and financing over a few day period.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are happy we could make your experience a positive one! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Safe travels!!

Unequivocally the best new vehicle purchase experience!

From the moment I spotted the vehicle I wanted, to the time I took delivery, the entire experience I had with Hawk Ford St. Charles was nothing short of amazing!! Melissa in internet sales, Marty as the sales manager, and Kirk my final sales consultant were all top notch professionals. I've bought new vehicles for over 40 years, and I can honestly say this was the best overall buying experience I've ever had. Everyone was kind, professional, accomodating and not at all pushy. Gone was that ugly feeling you would get after you made the deal and left with your new purchase, knowing full well you just got taken to the cleaners over the deal you just made. I am completely satisfied with every part of this transaction, and for once I feel thrilled to own my new Escape without any buyer's remorse whatsoever. I highly recommend Hawk Ford, and especially Kirk Brown in sales, as well as Marty who is calling the deals. You can TRUST these two to be fair and honest with you. Kirk is an awesome sales consultant that has been in the business a long time, and is successful because he knows how to treat people right. Do yourself a favor, purchase your next vehicle at Hawk Ford, and leave with a smile on your face and that ugly feeling is no longer there, because you were just taken care of by the best in the business!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to notice those efforts and for leaving such an awesome review! It is great to hear that we were able to go above and beyond your expectations and really help you out! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

Very good service

They made it possible for my sister and I to get a gently used car!! There were some stuff that at the end we did figure out, but overall good service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so happy we were able to help you out! Safe travels!

Great service, friendly & helpful staff

After having a bad experience at another dealership, I went to Hawk Ford in St. Charles. They were quick to respond, answered all my questions, vehicle was handled with care and done at time promised. Everyone did great work! Steve was the person Iworked with and he was very helpful. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Lou V, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear our Staff took such great care of you! We hope to see you here again! Safe travels!

Pleasant experience

We had a great salesman, Bob, who made our purchase easy and pleasant! He was very knowledgeable and pleasure work with! Would buy from again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Susan, thank you for your kind words and congratulations on your new vehicle! We hope you continue to choose Hawk Ford of St. Charles for all your vehicle needs! Take care!

Good job on my F350 repair

The Hawk Ford service department did a fine job on my recent service. The replaced all the wheels, valve stems, and TPMS pressure transmitters. Not an easy repair. They did it well, on time, and correctly. Scott, the manager, was informative and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

F350 Owner, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear Scott took such great care of you! Safe travels!

Excellent work

Well done, my truck was handled with care and was also as clean as it went in. Thank you for your support and friendly staff

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We really appreciate you taking the time to leave us feedback on your visit! Thank you for your business! Safe travels!

Outstanding Service Department

Steve, in the service department has become my go to guy when I need service on my company 2016 ford vehicle. When Steve informs me that my vehicle needs a particular repair I no longer question it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to notice those efforts and for leaving such an awesome review! Thank you so much for choosing Hawk Ford of St. Charles as your first choice for service! Safe travels!