Reviews
Oil and filter change.
Fast and friendly service .OEM Quality and not expensive. Good idea ford dealers have quick lane service .Love it and would recommend Hawk Ford for Sales and services
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Golferdick75, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you again for choosing Hawk Ford of St. Charles, and we hope to see you again soon! Safe travels!
Haw Ford rocks!
I love the the quick response of my vehicle needs. Hawk went above and beyond to provide assistance with a loaner. Maintenance was expected to be a full day and they were done in 2 hour! Thank you Hawk Ford??
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Anna, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Safe travels!
Quick and Easy
Took my Explorer in for a Recall. No appointment was necessary and it was done within an hour. Very good service experience. The staff was very friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Peterbjorkb, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!
Positive Experience
I really appreciated the cooperative, positive attitude that I received from my salesman, Bob Perri. He was very friendly, helpful, and responsive when I reached out to him.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Busy Mom, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Oil Change
Stopped in for an oil change without an appointment on a busy Saturday morning. Dinah was very welcoming and was able to get me in rite away. When I went to check out and pay she explained that since it was our first oil change after we bought the vehicle, it was on the house. Was not expecting that at all. Such great friendly service at Hawk Ford. I would recommend to all my friends. Thank You!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Marklesh13, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear our Staff took such great care of you! We hope to see you here again!
Could have gone quicker
The negotiations process is too long..back and forth, back and forth. The process could have gone smoother. Hope the warranty is good. Got some things that need to be addressed
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We really appreciate you taking the time to leave us feedback on your visit! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Price
Paid more than I should have for this car. I should have shopped around on pricing. Fiance was high. Car is 2 years old and price was high. When I got home I realized I paid MSRP
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Danlynn007, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Ford of St. Charles! Safe travels!
Good experience
Visit was straight forward. There were 2 recalls that were taken care of and an oil change. Service counter employees were friendly and my vehicle was completed on time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Nsprindis, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Battery check and service
I brought my explorer in for a battery check and got in right away. I was notified of a safety recall which they also took care of immediately. They were able to give me a ride home to account for the extra time they would need the car for the recall and offered to pick me up when finished. I can’t remember the name of the mechanic and the gentleman that gave me a ride home, but every one was pleasant to deal with and they gave me a very through explanation of what was done to the car. I’m very happy with the quality of service I received.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bms, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!
Great experience
The managers and the salesman worked with us and made us feel comfortable during our purchase. We would definitely recommend them to others and would return for my next purchase
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
James, thank you for your kind words and congratulations on your new vehicle! It is great to hear our Staff took such great care of you! We hope to see you here again! Safe travels!