Reviews
Excellent customer service
I had been to several dealers before going to Hawk Ford. My sales associate Nick was helpful and not pushy, I felt comfortable with him. Trust me when I say I am not an easy customer to work with, I wanted specific upgrades. Nick never stopped trying to find what I wanted and he not only found it he drove out of state to pick it up! Everything was explained to me and there were no surprises with the price. I would have no hesitation to use them again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Celli01, it is great to read such wonderful comments about your recent experience with us! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Safe travels!
Purchased a leaesed Escape
After my lease was completed I purchased my leased vehicle and Hawk Ford made it very quick and easy. All paperwork was prepared and ready to go. It took maybe 15 minutes to complet
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are happy we could make your experience a positive one! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Great service
We liked it a lot as we were treated by the patient vendor never looked desperate to sell all the very nice people we come back for oil change and we have it for free the first time
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Chofiposadaf, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Excellent across the board
Bob was a great help and made sure we felt comfortable! The purchase process was fun and easy! I will definitely be back when I need another car :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gelsomina98, we appreciate your recommendation of our dealership! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
Fast painless addressing of a warranty issue
My new Edge was delivered without a rear wiper blade. Took me a while to figure out why it didn’t work. But I got a blade installed with very little fuss. I have used this service department since Hawk took over with the car I traded in, and with my 1998 Mustang and have found them to be honest and well performing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mike60174, your comments keep us motivated and working hard for all our guests! Safe travels!
Purchase of 2017 Fusion
Overall, the experience was good. The sales team was very willing to take me out on test drives in any number of vehicles. Sales team was knowledgeable and explained how advertised prices work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Brian, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
20000 mile service
Friendly and helpful service crew and quick. Patrick was very thorough and impressed me when I asked him to replace my wiper blades and he came back and said they just needed cleaning, which he took care of. Sometimes it’s those little things that go a long way toward gaining goodwill.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bjr118, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care!
Hawk Ford St Charles
Good group of people. Nice to deal with and always pleasant.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mark, thanks for the great star-rating! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care!
Buying a Fusion SE
The experience was great. Jose was knowledgable, helpful and and professional. I received the car i wanted at the price i wanted. All in all a pleasant experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Windsordan, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Safe travels!
jdlox@sbcglobal.net
Sales was very good and informative. Waiting to purchase took some time however.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We really appreciate you taking the time to leave us feedback on your visit! We hope you continue to choose Hawk Ford of St. Charles for all your vehicle needs! Take care!