Cable Dahmer Cadillac of Kansas City

Made a fantastic deal with Roberto! Treated us right and got a super price on a loaded Cadillac.

FALSE ADVERTISING ! Website shows one price and when you get there it is quite a bit higher! I would not have driven almost an hour to find out car was more than advertised ! Their website should have an accurate sales price ! They were also "surprised" that the Carfax price was less than their website price. Very dishonest. 100% would not recommend !!

Salesman James McCarthy did not prep my car and I paid extra for enclosed shipping and received a filthy car in and out, James told me to get it detailed and he’d pay, now he won’t pay, between shipping up charge and detailing I’m out $650 when I emailed Terry Adams the general manager 3 times about it, I got no response. This dealership treated me really badly, deal with them at you own risk.

One star is generous after the fiasco and amount of lost money I incurred from them. I was highly taken advantage of. I went thru the process of financing signed the paperwork and left with the vehicle. I put a $4500 deposit down. I received a call a few days later to return the car or I needed to put $5500 more down on the vehicle????? When I returned the vehicle they charged me $2000+ for mileage and told me “I borrowed” the car. Who in their right mind would borrow a car??!?? They are scammers. Stay far away!

Called about an advertised price, agreed and confirmed by text for a price, it was a no-trade cash deal, drove six hours from Minnesota to close the deal and pick up the vehicle, then the price changed. Con artists. The price changed $2000. They wanted us to pay for the advertising and an admin fee for a cash deal. Beware! Didn't buy the car on principle. I'm a senior citizen and not use to this dishonesty. The low rating is generous to them. I feel for young ladies and even young guys that get taken advantage of.

Kudos to Patrick, the Service Manager at Cable Dahmer. I was traveling through KC and was having a issue with my Cadillac Lyriq. Patrick and his team provided stellar customer service and got my Lyric running so I could return to St Louis. This dealership provided stellar customer service!

Problem solved ! service manager responded promptly. the issue was with warranty company not with service dept.

We originally had a unpleasant experience here as first time customers but the new vehicle sales manager - Stephanie turned everything around. She went above and beyond to make sure we were happy with the pre-order of our new vehicle and maintained stellar communication and customer service throughout the whole pre-order process. We were going to pre-order a custom 2023 Escalade - Sport Platinum however the wait would be 4-8 months! Stephanie mentioned they are getting one a little sooner with the Onyx package and sent us all the information we needed to make an informed decision. We ultimately went with the one that will be arriving a little sooner (this fall!) We cannot wait until our new vehicle arrives! I will update my review once we purchase the car but so far I can say Stephanie is absolutely amazing! Ask for her if you are having any hesitations on purchasing new Cadillac! She will do her best to get you in your dream car! THANK YOU, STEPHANIE!!

We originally had a unpleasant experience here as first time customers but the new vehicle sales manager - Stephanie turned everything around. She went above and beyond to make sure we were happy with the pre-order of our new vehicle and maintained stellar communication and customer service throughout the whole pre-order process. We were going to pre-order a custom 2023 Escalade - Sport Platinum however the wait would be 4-8 months! Stephanie mentioned they are getting one a little sooner with the Onyx package and sent us all the information we needed to make an informed decision. We ultimately went with the one that will be arriving a little sooner (this fall!) We cannot wait until our new vehicle arrives! I will update my review once we purchase the car but so far I can say Stephanie is absolutely amazing! Ask for her if you are having any hesitations on purchasing new Cadillac! She will do her best to get you in your dream car! THANK YOU STEPHANIE!!

Bait and Switch. I made an appointment to buy a camaro. They sold the car 2 days after I made my appointment. They didn't even show the customer the simple respect of notifying them that they didn't have what I was scheduled to buy. They were going to let me drive an hour each way to tell me it wasn't for sale and try to pressure me into buying something else. Literally the definition of bait and Switch. The salesperson after I contacted them to tell them I knew the car I was to buy was sold, seems completely disinterested in trying to make this right and keep my business. I'll be sure to have the competition that I will buy a car from sends a gift basket to thank able Dahmer for the easy sale.