Napleton Kia of Fishers

We are new to the area and are interested in a car. Kevin Carazo was very helpful and professional. Although we haven't made up our mind. I wanted to acknowledge his help.

Terrible to deal with. Bought vehicle in Feb 2020 brought back in to check a noise and they wouldn't check it out cause said it would be under warranty. Brought to another dealership and they said this should have been fixed before selling car. Also failed to tell me until I did all paperwork that there was only one key. Place is a joke and would never recommend to anyone. Wish I could give less than a star

My wife and I went to a dealership to look at a vehicle listed at $23,000 on the internet. During the process, when the sales manager George wrote up his sales offer, he added $1,995 to their sticker price for the cost of a preinstalled GPS device and protective finish with a 7-yr warranty already applied on the vehicle. After some discussion, he finally agreed to lower the total price by $1,700 and no further because he was going to lose money. Due to the low trade-in he offered on my vehicle, I decided against the trade and declined the “installed” options on the vehicle my wife wanted. To make a long and very unpleasant story short, they finally sold us the vehicle for the $23K plus tax and doc fees. At the closing, they added $166 to the sales price for cleaning up the vehicle. When I asked about the installed GPS device and paint protective warranty on the vehicle, I was told they are not on the vehicle since I declined them. In all fairness to our salesman Mitch, I would recommend him to anyone who is in the market to buy a vehicle. He was very helpful and kind and I would work with him again. Just understand that Mitch is not the decision-maker. Read the negative reviews regarding this dealership carefully. There is good reason why a common theme runs through the complaints: dishonest management, and inflating advertised sales prices with hidden charges/costs. Buyer beware, esp. of this dealership.

Bait and switch!! I am searching for my daughter's first car. I found one that she likes at Napleton Kia of Elmhurst. The price was listed at $9985, but that wasn't the actual price. Dealership had hidden fees that added an additional $5294 to the price and that did not include taxes. So, a car listed at $9985 is actually well over $15K. SNEAKY and very UNPROFESSIONAL. Seems like this would be illegal!!

My wife and I went to a dealership to look at a vehicle listed at $23,000 on the internet. During the process, when the sales manager George wrote up his sales offer, he added $1,995 to their sticker price for the cost of a preinstalled GPS device and protective finish with a 7-yr warranty already applied on the vehicle. After some discussion, he finally agreed to lower the total price by $1,700 and no further because he was going to lose money. Due to the low trade-in he offered on my vehicle, I decided against the trade and declined the “installed” options on the vehicle my wife wanted. To make a long and very unpleasant story short, they finally sold us the vehicle for the $23K plus tax and doc fees. At the closing, they added $166 to the sales price for cleaning up the vehicle. When I asked about the installed GPS device and paint protective warranty on the vehicle, I was told they are not on the vehicle since I declined them. In all fairness to our salesman Mitch, I would recommend him to anyone who is in the market to buy a vehicle. He was very helpful and kind and I would work with him again. Just understand that Mitch is not the decision-maker. Read the negative reviews regarding this dealership carefully. There is good reason why a common theme runs through the complaints: dishonest management, and inflating advertised sales prices with hidden charges/costs. Buyer beware, esp. of this dealership.

My sales person, Klaryssa was very professional and made the car buying experience pleasant and easy. Her Manager and the finance Manager Chris all made me feel like my business was appreciated. I'd definitely recommend this dealership to anyone wanting to get a great vehicle but not get beat in the process.

Terrible experience!! I live 2 hours away from this dealership and they said they would have the car I was interested in ready to go when I arrived. Not! They didn’t even know what car I was talking about! After they got it out and showed it to me and I was interested in buying it they threw in a surprise. They charge an extra $1995.00 for a protection plan on all their cars. You can’t opt out of it and they don’t even tell you about it up front! So whatever car you decide to buy there is an extra $2000 added to the price....and that doesn’t include documentation fees. I would never even think about buying a car from them. Stay away!

I called a couple of weeks ago to try and obtain proof of sale. Spoke to a "Chris" and he could not find the sale in their system. Apparently, we have been paying a loan through a lender that apparently Napleton didn't sell us. I have gotten service there twice, once for a recall. Each time they found me in the computer. "Chris" seemed less than interested in helping me figure this out. So according to them, I guess I walked on to their lot, gave them my old car, and just drove off with this 2016 Kia. I am disappointed with the service after the sale. Be careful of a dealership that loses track of what they sell and who they sell it to. As well as it is good to put customer service ahead of everything else. Hope they got a decent profit off my old car :/

I asked for the price of the vehicle before leaving, and they said just to come in for my appointment. I live a good 2 hours or so away. I saw the sticker price, and was like okay. Although, upon a closer look they had the Napleton price that was $10,000 more (yes...no joke). I was livid.

I am surprised of the high rating received for their service department. I purchased my second Kia here in 2016. Unfortunately, I have had bad experiences most of the time. The latest was that my car needed a part due to a warning light showing up on my dashboard. I took it in on a Wednesday and was told that the part would be coming in on Monday or Tuesday. It is now Thursday, and I have yet to hear from them.The worst is that I have been calling their service department for the past 2 days and the phone just rings, and no message can be left. Today, I called and told the operator my situation as I asked to speak with a manager. I was transfered and again no answer, but fortunately this time I was able to leave a message. So far I have not been able to drive my car for more than a week. I have a compromised immune system and don't want to go in without an appointment. I usually wait for hours, as I have done so in the past. Last year I took in my car for a recall. As it was being serviced the mechanic broke a part in the interior of my car and they did not have that part at the time to replace it. It was placed on order. I had to drive for 6 months without interior lights because I never received a call back, nor had my messages returned. I finally had to go in personally to resolve the issue. Don't get me wrong, the staff are very friendly, but obviously overworked or understaffed or probably both. Now it's a waiting game to see if I hear from them.