Reviews
In for oil change service and completed promptly without...
In for oil change service and completed promptly without a long wait time. Nice waiting room is available for customers. Monica always friendly and efficient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
DJC, Thank you very much for your feedback we really appreciate it . We are glad we were able to help you and look forward to assisting you in the future.
First time buying experience, would highly recommend
This was the first time I purchased a vehicle from Cloninger Ford. They had the exact F-150 I was looking for. The sales staff were great to deal with. There was one minor issue during delivery which was resolved quickly by JD. Overall I was very happy with my experience at Cloninger Ford and would highly recommend them to family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Seabeevet, Thank you so much your feedback we really appreciate it and are so glad we were able to assist you. Please let us know if there is anything we may help you with in the future.
Above and beyond!
Our service advisor, Monica, was super. We had an issue that required leaving our truck with the dealership but we were well treated. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
JR, Thank you very much for your feedback it really means a lot to us. Please let us know if we may help you in the future.
We loved this dealership. Today’s dealers are so involved...
We loved this dealership. Today’s dealers are so involved feeding info into their computers you feel disconnected, here their salesman Tim Hendrix took our information in long hand and it just felt more personal. Business office gentleman had everything ready to complete our purchase. No high pressure from anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Cin, Thank you so much for your positive feedback it really means a lot to us. Please let us know if there is anything we can help you with in the future.
Thank you for your help. Monica always helps me when I...
Thank you for your help. Monica always helps me when I bring my vehicle in. Great service!! Always able to help, Cloninger service department great job
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Julie, Thank you so much for your feedback it really means a lot to us. Please let us know if there is anything we can help you with in the future.
They got the job done.
I went into the dealership to have an inspection done on my vehicle. They found a bit of corrosion on my battery and notified me of such so I wouldn't get stuck in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dave, Thank you much for your feedback it means a lot to us. Please let us know if there's anything we may help you with in the future. Have a nice day.
Great
This dealership is by far the best car dealership I have ever had to deal with. I will only buy my Fords from Cloninger Ford in Morganton, and nowhere else. Sales people were the best I've ever had to deal with, service is always quick, effective, and great. Overall I wish they sold Chrysler vehicles there, because that is where I would want to go to deal with them on a trade in.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tacotom, Thank you much for the review we really appreciate the feedback and we're glad we were able to assist you. Please let us know if there is anything we can help with in the future.
Repair
Mr Wilson and the repair tech were exceptional. They did major work on my truck and had it in and out on the same day. I will absolutely return there for future service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Very much for your feedback we love hearing back from our guests. We pleased we were able to assist you please let us know if there is anything we can help you with in the future.
My review
I was very pleased with everyone through out the entire process. Everyone was very friendly and went above and beyond to make sure we found the right vehicle and we were happy with it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Vicki, Thank you so much for the review we appreciate the feedback and are so glad you are enjoying your new car. Please let us know if there is anything else we can assist you with.
Warranty Repair
The loose roof rail on my 2018 Explorer was repaired quickly and courteously. Friendly service staff. Have always had a good experience whenever I need any service work done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your feedback. We are glad we could help please let us know if there's anything we may assist you with in the future