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Cloninger Ford of Morganton

(179 reviews)

Reviews

(179 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cloninger Ford of Morganton from DealerRater.

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Worked with us to get the Explorer that we could afford....

Worked with us to get the Explorer that we could afford. They were very helpful in getting some of the extras that we wanted. Would recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words. And thanks again for the opportunity to earn your business. Please don't hesitate to give us a call if there's anything we may ever assist with.

Execellent service, all the way around!

Will always keep coming back to this dealer, worked a deal over the phone, finished it when I arrived at the dealer very quickly, was in and out in what I thought was record time in the car buying world! Awesome management and sales team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words. And thanks again for the opportunity to earn your business. Please don't hesitate to give us a call if there is anything we may ever assist with

This was a return visit for me. My first time didn’t go...

This was a return visit for me. My first time didn’t go as well as I had hoped. When Mr Abee followed up with me, I could tell he sincerely cared about making my experience a positive one. He, along with Wayne and Richard in the Service Dept went above and beyond what I expected. I couldn’t be happier with my experience this time. Asking me to come back in and spending time with me meant a lot.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mike, Thank you so much for speaking with us and giving us the opportunity to make things right. Our customers are our top priority and we thank you again for letting us know. If there is anything we may ever assist with please let us know.

Excellent, knowledgeable service. Dwayne was thorough,...

Excellent, knowledgeable service. Dwayne was thorough, friendly, and had us in and out with the truck we wanted! A great car buying experience. Thank you!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Vfreed69, Thank you so much for your kind words. We appreciate you and thank you for the opportunity to earn you trust, Please let us know if we may ever assist you.

I inquired about trading in (basically upgrading) my Ford...

I inquired about trading in (basically upgrading) my Ford Fusion when I was there on other business. Mr. Dwayne Briggs was the gentleman I primarily dealt with during my entire buying experience at Cloninger Ford. I found that he and the entire staff were very personable and were definitely not the "pushy" type. They also offered me a significantly higher trade-in value on my car than other dealers I visited. Overall, I truly believe that I was treated fairly and with respect. Consider me thooroughly pleased with my experience and I will definitely recommend Dwayne Briggs and the staff at Cloninger Ford to other potential car/truck buyers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Mike, Thank you so much for your kind words. We appreciate you very much. Please let us know if we may ever assist with anything.

I drove an hour from my home to do business at Cloniger...

I drove an hour from my home to do business at Cloniger Ford of Morganton because my wife purchased a 2020 Ford Explorer a few days earlier and had a wonderful experience. Ther staff was very knowledgeable, courteous, and professional, and in my case they were very accommodating. I definitely recommend Cloniger Ford of Morganton for your next vehicle purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Brian, Thank you so much for your kind words and the opportunity to earn your business. We appreciate you and your family and hope you love your new truck! Please let us know if there is anything we may ever assist you with in the future.

This was the best expierence I have ever had with a...

This was the best expierence I have ever had with a dealership. I was in and out in just a few minutes. I will buy from them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and the opportunity to earn your business. We appreciate you and your family and hope you love your new vehicle! Please let us know if there is anything we may ever assist you with in the future.

Michael was very helpful and professional. My wife and I...

Michael was very helpful and professional. My wife and I were traveling through Morganton area enroute to Jackson,TN when our engine check light came on. We stopped to have it checked. Mr.Mr. Thomas had the vehicle diagnosed. After which he explained what the problem was and what it would take to correct it. Upon leaving the vehicle to be replaced, he gave us a loaner car and directed us to restaurants and hotels for staying the night. Needless to say the vehicle was repaired the next day. Mr. Thomas made the whole experience pleasant. He is a great asset to the dealership. Thanks again Mr. Michael Thomas.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words. We appreciate you and wish you safe travels. Please let us know if we may ever assist you in the future.

Great customer service!! They go above and beyond to...

Great customer service!! They go above and beyond to ensure the customer is satisfied. Would definitely buy another Vehicle from them! Betty Byrd in Sales and the manager JD were excellent to work with. Highly recommend this dealer!! I highly recommend Betty if you’re looking to purchase a new vehicle!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Amanda, Thank you so much for your kind words and the opportunity to earn your business. We appreciate you and your family and hope you love your new explorer! Please let us know if there is anything we may ever assist you with in the future.

Dwayne Briggs treated us with professional and courteous...

Dwayne Briggs treated us with professional and courteous and friendly service, and did exactly what he said he would do. We appreciated him very much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and the opportunity to earn your business. We hope you enjoy your new vehicle. please let us know if we may ever assist you in any way.