High Point Mitsubishi

This place will screw you if it can. Sold me a vehicle with a broken A/C and refused to fix it less than 24 hours later. It was cold out and didn’t think to check it. Then got the run around from several people. They play nice until you buy and then you’re on your own. Never divulged any problem and told me it worked before and must’ve gone bad sitting on the lot, not there responsibility. Also the manager and salesman quit the day after I bought it. Good luck if you go there cause they’ll get you if they can. From Ben Parker and Austin to the owner Chris Wilborne, very unprofessional and livers. A AC doesn’t break sitting on a lot.

It’s been 10 years since I’ve bought a car and the thought of going through the steps was daunting. Jim at High Point Mitsubishi made the process simple and enjoyable! Highly recommended checking them out!

I bought a truck from here in 2021. It had approximately 50,000 miles on it. The process of buying the truck was miserable, and took hours of going back and forth with the staff. Within the first few months of owning it, I had the following problems: -The AC broke. -Oil began leaking. -Both turn signal lights went out. -The brakes began squeaking. For each problem, I took it to HPM to get it fixed, and the only issue they successfully fixed was the oil leaking, which was covered by the warranty I purchased. I took my truck there more than 10 times, driving 40 minutes both ways, to fix the AC. Each time, they were unsuccessful fixing it, and made it abundantly clear that they were very annoyed at my persistence in getting it fixed. Each time I brought it, I would have to call multiple times, because there was rarely anyone available to answer. When I did get the truck to their service department, they didn’t attempt to diagnose the problem, and simply employed the cheapest method they believed would fix it. I would have liked to take it somewhere else, but HPM kept insisting they were capable of fixing it. Eventually, it was fixed temporarily at a Ford Dealership. It’s now not working again, and it’s February 2023. A few months ago, I called the dealership to inquire about cancelling my warranty, and ended up getting yelled at by a staffer that did a very bad job explaining the nature of the warranty cancellation process. In fact, their explanation of the warranty cancellation process contradicted the way the financial staff explained the nature of the warranty to us when we initially bought the truck. My experience with HPM has made it unlikely that I’ll ever purchase a car via dealership ever again. It also made it unlikely that I’ll ever go to a dealership for car services ever again. EDIT: Since the manager of the HPM took the time to respond to my Google Review, I thought I’d provide an update! Now, my truck that I bought with about 50,000 miles on it has the following new problems: -Faulty tire sensor -Faulty fuel fill outlet -Faulty electrical wiring with door locking -Radio won’t work -Check engine light came on this morning! The manager at HPM suggested in his below comment that I attempt to do MORE business with them to remedy the situation, despite my horrific experience with them. It’s astonishing to me that, after all the problems I’ve listed, HPM would ever suggest that I should give them another dime of my money. Truly shocking. Additionally, HPM’s manager suggestion that I go to another dealership to receive service is incredible! So are they admitting that they’re selling products they’re incapable of servicing? That’s what it seems like. If true, it’s just such bad business practice. Go somewhere else. You can do so much better than this place. I promise.

Bradley did a great job. He wasn't too pushy but was able to answer all my questions. Once I decided on purchasing the vehicle, he made sure all the paperwork was completed by the time I got there so there was no waiting. Very helpful.

Bradly assisted us in buying a new truck! He was super friendly and knowledgeable on everything we asked. I will definitely come back when we need anything from this company!

I spoke with a representative of High Point via text for a few days until I was able to travel to the dealership to view a Charger they had for sale. They knew 24 hours ahead of time that I was coming and I arrived at the time I told them I would be there, Friday at 5pm. Upon arrival, the vehicle was in no condition to show to a customer. The gas tank was on E, not low, empty! It showed the range was "Low miles." The car was filthy with dirt and leaves everywhere in the interior, food stains on the seats, cheeseburger wrapper in the trunk, cobwebs under the hood, numerous broken parts, surface scratches, etc. I took the car for a drive, not far because it was on E, and it immediately began making a ticking sound. We went back and told the salesperson. Their mechanic drove it, then the manager. While we waited, we looked at other vehicles in their used section and all of them were dirty, had sun faded trim, broken parts, and stained seats. These were all $20,000+ vehicles. This shows the quality of care you can expect from this dealership. After the manager looked at the car, he was walking right past me and was not going to say a thing to me until I stuck out my hand to introduce myself. I told him I was disappointed in how they presented the car and he said "It’s a used car." I know that, but it could have still been more presentable. He knew we had driven three hours and had no concern for wasting our time and gas. Poor customer service, poor management, and terrible display of cars.

Victor patiently helped me find the car I felt comfortable with and the day I actually bought my car, it was Jim who kindly took me for a test drive and explain in detail the features of my car! Thank you!!!

I love Highpoint Mitsubishi, they are quick & very efficient!

Good atmosphere and wonderful customer service. Overall a good dealership to work with.

I bought a truck from here in 2021. It had approximately 50,000 miles on it. The process of buying the truck was miserable, and took hours of going back and forth with the staff. Within the first few months of owning it, I had the following problems: -The AC broke. -Oil began leaking. -Both turn signal lights went out. -The brakes began squeaking. For each problem, I took it to HPM to get it fixed, and the only issue they successfully fixed was the oil leaking, which was covered by the warranty I purchased. I took my truck there more than 10 times, driving 40 minutes both ways, to fix the AC. Each time, they were unsuccessful fixing it, and made it abundantly clear that they were very annoyed at my persistence in getting it fixed. Each time I brought it, I would have to call multiple times, because there was rarely anyone available to answer. When I did get the truck to their service department, they didn’t attempt to diagnose the problem, and simply employed the cheapest method they believed would fix it. I would have liked to take it somewhere else, but HPM kept insisting they were capable of fixing it. Eventually, it was fixed temporarily at a Ford Dealership. It’s now not working again, and it’s February 2023. A few months ago, I called the dealership to inquire about cancelling my warranty, and ended up getting yelled at by a staffer that did a very bad job explaining the nature of the warranty cancellation process. In fact, their explanation of the warranty cancellation process contradicted the way the financial staff explained the nature of the warranty to us when we initially bought the truck. My experience with HPM has made it unlikely that I’ll ever purchase a car via dealership ever again. It also made it unlikely that I’ll ever go to a dealership for car services ever again.