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Walt Massey Chrysler Dodge Jeep RAM of Lucedale

(376 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
(877) 656-3590 (877) 656-3590

Reviews

(376 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Very pleasant

I thought it was like dealing with his family very pleasant people to deal with and Price is Right was honest there was no hassle it was a great experience I would buy another truck to her if I needed another truck I may be looking for one here again the month or two thank you for helping us thank you for letting us but truck from you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great place to buy a vehicle!!

Excellent customer service and always a great place to buy a vehicle. Hassel free and they even delivered my vehicle to my house in Gulfport MS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great care and service of my vehicles

From customer service to the knowledge of the service technicians, Walt Massey CDJR is unbeatable. My husband and I bought our Jeep Grand Cherokee SRT used from another dodge dealership, and after being treated poorly & disrespectfully at that dealerships service department transferred our remaining warranty and services to Walt Massey. I’m beyond thankful we did! Mrs. Becky Brown is always nice and a joy to talk with. One technician even road in our vehicle with me to understand the problem I was hearing/feeling more. I’m sorry I forgot his name, but he is the SRT Guru! His knowledge and ability to explain that knowledge is something to be respected. Thank you to all the other service men and women at Walt Massey for the hard work you do. I’ve since brought my Toyota Camry here as well for routine maintenance because of the care provided with our JGC SRT.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

No complaints!

I am happy so far with the service I received. Everything was done in a timely manner and all seems to be in order. Also, the people where very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service

Great customer service from Brian Lewis. He was very knowledgeable and helpful. He made the process as easy as possible. He got us a great deal on a fantastic car. We will definitely be doing business with him again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very helpful and knowledgeable

I came in for tires. They helped me find the right tire at a reasonable price. They were so nice and courteous. They also checked my brakes and rotors. I asked about a soft roof for me Jeep and they said they would help me whenever I was ready to buy

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

First time visit

I had a recall on my air bag and after contacting three other dealerships, this was the only one who had the part. I have never been in a dealership where it was so clean and provided so many amenities to take care of the customer. The service advisor met me when I drove up and showed me around as this was the first time I had been there. It was a very good experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Oil Change and Service

Very friendly staff. Becky always greets with a smile and handles my request in a timely manner. If I ever need anything more Mr. Lebert has always been helpful and attentive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Truck purchase

I actually found this dealership on cargurus while searching for a truck. They had the best advertised price in a 200 mile radius from my home. I actually didn’t expect them to honor this price because it was so much lower than the rest of the dealerships and I also assumed there were lots of incentives I didn’t qualify for. To my surprise they honored the price and were excellent to deal with they even delivered the truck to me for free which was approximately 180 miles. I would definitely recommend these people to anyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Oil & service

Amazing costumer service! Mrs. Becky Brown was super nice & helpful! Quick & friendly service! Thanks so much for the great service I received! Definitely recommend this facility!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.