Smail Mazda

Stopped in for an oil change and tire rotation, fit me in without an appointment. Fast and very friendly.

I was blown away with the efforts from the entire team. They all worked so hard to make sure I drove off of the lot with the car I loved, and for a deal I felt comfortable with. I got the car on my birthday, and they even went the extra mile and had a giant red bow on my car, along with a birthday cake, waiting for me! Thank you all for creating a memory that will last a lifetime. I?m so grateful!!

Smail auto outstanding service for my Mazda I have owned 4 mazdas over the years and the Excellant service dept has kept me coming back to smail auto John beirne best service advisor I ever meet in my 48 years of driving !

I had state inspection performed for free since I bought the car there.

This service dept. gives severely overpriced estimates. They estimated it would take 4 hours and cost $1200 to repair a wheel hub. My local mechanic did the job in 2 hours at total cost of $260. Same thing to fix a leaking rear transaxle. They wanted to charge $90 labor to replace a piece of plastic trim. It took me less than 30 seconds to do it myself. It took longer to get the part out of the plastic wrapper than it did to snap it into place. I was to get a $20 rebate from Castrol Oil, but was denied because nowhere on the service order did it state that Castrol oil was used. When I brought this to their attention they did nothing. I asked to speak to the service manager Brian to talk about my concerns, but was ignored even though he walked past me several times - terrific customer service Brian. If at all possible, I will never use this service department again. I will also avoid buying any more vehicles from a Smail dealership as I have had similar problems at Smail Honda. Every time I go to one of their service departments I feel that they are trying to rip me off. It must be their culture.

Friendly, very friendly Very helpful with questions about voice control u

I was looking to buy a vehicle and saw a used one on their website that had the features I was looking for but was hesitant to buy anything right away. I made an appointment to test drive it, which was easy and simple to set up. I wasn't expecting to purchase anything that day but, they were able to get me a good financing option that worked for my budget. I was never pressured into buying, but it did kind of feel like they already expected that I was going to make a purchase, which is not a complaint just an observation. All-in-all it was a simple and pleasant experience.

I want to Thank John and the service he provided to me for our Mazada CX5. John goes to great lengths to make sure my vehicle is taken care of in a timely fashion. My CX5 is only 2 years old but has 110,000 miles. That is the result of the excellent service I receive each and every time John services my vehicle.

John, my service manager, is always pleasant to deal with and keeps me apprised of work that needs completed. He answers quickly when I have questions and is thorough in his explanations.

always friendly service advisor John, understands the vehicle, ease of getting a service appointment, I feel is better to stay with genuine Mazda parts and service.