Reviews
Write a reviewSmail Mazda
Always excellent service. Everyone is always friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Christine, thank you so much for your high rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Buying a used Mazda
Salesman was knowledgeable, and while I'm not a person who looks forward to the car buying process, it was a relatively good experience this time around
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sean, it's experiences like yours that really keep us motivated! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Excellent and quick service, as scheduled.
Last year I purchased my Mazca 6 from this dealership and I have had great experiences ever since. This time was for the annual inspection and emissions check. Everything went smoothly and customer service, with John, was excellent. In addition, our family car is and MDX and was purchased from Smail Acura. This is a super group of dealerships and we will continue to deal with them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Dr. Mark Andrews! We're so happy we were able to help you out! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
excellent product
complete satisfaction of services. service handled all aspects of our visit in an excellent manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Anthony, thank you for taking the time to leave a review for us at Smail Mazda. We're happy we could meet your expectations! We're looking forward to your next visit with us!
Ford festiva
I put in a message on a Monday and didn’t get a response until the next week. I had to get a salesmen I know to get a call back. Very disappointing
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Scott Mccallen, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We'd like the opportunity to discuss this with you. Please reach out to us at (724) 836-7030 at your earliest convenience to discuss how we can turn your experience into a positive one.
Good service
Oil change and tire rotation. Spotted nail in tire. Wait time was reasonable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Toby! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
My new Lincoln
Had the best time with the car purchase. Brittany Followed up after my initial test drives without being a pain in the xxx. Found an issue with the headliner in the car when we got home. Waiting for Lincoln to take care of it. That my only issue. Not sure Joe knows what to make of me. October girls: a lot of sweet with a little bit of hurricane so this headliner issue needs to get resolved quickly or it time to “buckle up!”
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michele, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Always satisfied with service
I went to the shop to have the Auto Butler service done on my car. I have always been very satisfied with the Mazda service dept. John (Mazda service manager) is always pleasant and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Richard, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Review for Auto Butler service
Smail Auto was courteous and professional throughout the process of having my vehicle cleaned with Auto Butler.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Stephen! We're so happy we were able to help you out! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Service
Very nice service staff to deal with. Waiting room was a bit cold though.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Carissa, it's experiences like yours that really keep us motivated! Please let us know about the room temperature next time and we'll make an adjustment. This time of year can be tricky with cool mornings and warm afternoons. We can't wait to see you again, have a great day.