Reviews
Quick friendly service
We made an appointment and had the car serviced next day leaving it overnight. The repair estimate was accurate and service was completed on time. No surprises. Communication was excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!
Quality service and quality people
Jason Dale at Jim Ellis Kia of kennesaw is phenomenal. He was attentive to all my questions, calls and requests and went above and beyond to get my car back to me by the time I requested it. I have had great experiences at this dealership every time I have come and will continue to return.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sarah, thank you for writing this fantastic review and giving our dealership such a high star rating! We appreciate you choosing Jim Ellis Kia of Kennesaw as your first choice for service!
Service rep
The service representative Camille did an exceptional job. She kept me inform. Any issues I had, she found a way to resolve them. Also the manager mad sure that I was satisfied as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!
Service
I was met promptly by a service helper, whom directed me to the waiting area. My service advisor met me following that and directed me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!
Always a great experience the dealership is a part of my vil
I've owned a Kia ever since 2000 and I have been very pleased with them great deals and service from all departments. Come try a serinto one of the top suv atound I recommend them highly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review and recommendation, Vernell! We're pleased to hear our team was able help you. Thanks again for your business! Take care!
Engine problems
My engine went out on my 2013 Sportage. The warranty completely covered the repair. I had an issue with it the other day and took it back to Kia they were able to repair it and they provided me with a rental car. I was very pleased with their service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance!
Great service
Went in for an oil change and got me out quickly. The Jason Dale was extremely polite and professional. Give the man a promotion! A personality like that needs to be emulated though management. I wish my Aston Martin advisors can act like Jason!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Teddy Lee, Thank you very much for your kind review! We at Jim Ellis Kia always strive to treat each customer with the upmost professionalism and politeness, and like you are family. Whether you drive a Kia, Aston Martin, Maserati, Ford or Chevrolet, everyone deserves to be treated with kindness, respect, and professionalism. Thank you very much for letting Jim Ellis Kia satisfy your transportation needs! Sincerely, Mike Boyd General Manager
Great service. I had to wait 40mins to get car wash & vacuum
I had a oil change and inspect in done. The only thing I did not like.is that I had to wait 40mins to get my car vacuumed & washed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
Quick & Easy
Jason was very easy to work and made things quick for me. Drop off was easy and fast, as was the pick up. He kept me updated on my car repairs and any necessary items that were needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is great to hear that everything was completed quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!
Service takes too long
If you have anything else planned for your day I would not go to this location. I spent 5 hours here on a Wednesday. I was told I lived too far for the courtesy shuttle and I live in Powder Springs. A lady waiting with me was waiting for hours thinking her car was being serviced and they had not even started. This place needs new management. I will not be back.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair