Reviews
Standard service appointment
Able to get early appointment. Mark met me as soon as I pulled in. Set up my service order mentioned the amenities Service was done promptly and neatly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ripple25, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Kia of Kennesaw! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!
The communication from the beginning was exceptionally...
The communication from the beginning was exceptionally informative and helpful from the sales rep on the phone line to the sales personnel in person it was smooth flowing full of detail but yet done in a timely fashion Alex was excellent and full of knowledge it was a wonderful experience and I THANK The whole Jim Ellis family
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is great to read such wonderful comments about your recent experience with us! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thanks again for your business! Take care!
The service from start to finish was A+++, Alex was very...
The service from start to finish was A+++, Alex was very informative about the vehicle I purchase and he made sure to get me the best deal!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!
Cammile Williams
Cammile Williams is so professional, understanding, caring and goes that extra mile. She deserves a big promotion and Raise. I would come back for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dbwaterssr, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Kia of Kennesaw! We hope to be of service to you again in the future. Best wishes, Jim Ellis Kia of Kennesaw
I enjoyed the experience and Professionalism!
They did a great job of attending to my needs. I was addressed in a timely manner and they all were very knowledgeable team members.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Fmorriso, your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Worth the slightly extra money
Excellent service in 4 years. Except for new tires, this is the only place I’ve been to have service done to my 2013 Optima (bought used). Oil changes Prices are competitive to that of quick lube shops, and they bend over backwards to make sure you have a good experience—unlike experience I’ve had at quick lube shops. I’ve never had a major issue with the car, and I think it’s because they do thorough inspections.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Shanemcd, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again in the future. Best wishes, Jim Ellis Kia of Kennesaw
Service on my vehicle
Because when I come there they are real nice and try to fix any problems that I haveiif anything is wrong they tell me and then fix the problem
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Linda1552, your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. We hope to be of service to you again in the future. Best wishes, Jim Ellis Kia of Kennesaw
Car purchase
Tracy was excellent, and we got a new car for an excellent price. I would definitely recommend Jim Elllis Kia to anyone searching for a car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!
Wait time was extremely long
Waited for 40 minutes to be initially seen even though I had and appointment. I expected to simply drop off my car and return after service was complete.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
G0sh3a, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We have been working diligently to improve upon our efficiency and overall processes. We apologize for any inconvenience you may have experience while waiting to be seen. I would like to discuss your visit further. Please give me a call at your convenience. Amber Turner Customer Advocate 770 362 1261
Amazing this visit was my best ever.
I appreciate the new changes you have made. Warm welcoming people in service, I love the laughter. Its refreshing when you can tell people love their job. The atmosphere is completely different than ALL my previous visits. Thank you for what you are doing the welcomed changes. "We notice".
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks! We appreciate your continued business with us, and we're looking forward to your next visit! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!