Westgate Dodge Ram of Wake Forest

Lacks leadership, attenion to detail, customer focus, and Quality Control. I will never again take my cars here for service. In a recent exchange, here is a response from a Fixed Operations Director "If there's anyone reading this that is looking for work, I'm always looking for talent. Lube technicians start at $15 an hour for an 11 hour shift, being perfect is not required but being humble certainly helps. " I can't speak for everyone but personally the only reason I service at dealerships and pay top $ is because I want perfection and the value that I am getting for my money. Having learned that leadership sets a very low bar on quality and doing things right the first time it would be silly for me to continue here. The response from leadership tells me that they have little interest in maintaining positive customer relations. They fail to see things from the customers perspective and take exception with any customer frustration directed at them. If anyone from the dealership is reading this and is looking for some leadership direction on employee hiring/retention, customer satisfaction, goal setting, etc.let me know. I can only commit to a few hours a week and would require more then $15 per hour,

Simple Oil Change=$600 Property Damage-Dodge doesn't care Took care in for basic oil change. All 6 qts of oil poured onto my driveway shortly after getting it home. Dodge says.. drive it back here.. [even tho oil pressure = -0%] the they say they forgot to tigten it... sorry... and the giant spill in my driveway..they send over the dodge guys with their HOME POWER WASHER .... and these guys ask me for a hose and my DAWN dish soap. When they could not get it the stain out..they said.. Cory will get up with you ... so Cory tells us to find a professional to clean it and Dodge will pay. So.. more of my time wasted and $550.00 later..the stain still won't come out and Dodge won't pay. I do NOT have 550.00 to put out...I sent them the invoice..they want me to pay it and they will 'cut a check'. No way... the way they work...I'll never see a check and now I'm being sent to a collection agency because Dodge will not pay for the cleaning and I"m in trouble with the HOA because the driveway looks THAT BAD! Meanwhile... we recently bought a new car there and all they care about is... can you keep the loan for 3 months so we can get credit for it??? Really??? Also.. an issue with the new car.. needed a part...we had to call 3x to get that resolved... the 'forgot' to order it.. REAALLY??? Now I can't even get them on the phone at all. AVOID THIS DEALERSHIP AT ALL COSTS!!! SALES AND SERVICE... NO GOOD. They are good at telling lies...and not picking up the phone. That's about it. Also.. my 2015 Charger now REEKS of oil inside and out! It has only 18K miles on it... it WAS like new.. but they sure 'took care' of that... DO NOT GO TO THIS LOCATION FOR ANYTHING! The professional company that came to work on the driveway said that whoever tried to treat it first.. GROUND IT IN to the cement... so they made it worse. I told them the story of how it all happened..and guess what... they had a similar story about this dealership/service.

They will do anything to sale you a vehicle but when you need the service department forget it,tried to call several times left voicemail several times and nothing the vary least you could do is return a phone call,service dept.sucks

Stephen was wonderful, personable, professional. He matched our trade in from another place, and knew our budget and stayed in it. We got a great truck and great service to boot! We will definitely be back!

UPDATE# 2. So Erick the sales manager agreed to have the windshield wipers replaced. I’m here to get them fixed. I had forgotten my remote for the garage door opener and asked him to check the other car. It was there and he returned it but not before blowing me out about the review I left and telling me he wished he hadn’t sold me anything and that he could and would cancel the contract on the car that we traded for. As I listened to him and asked him to listen to me and he refused and TOLD me to leave and never come back. I mean am I supposed to just not say or do anything when the second vehicle you sold me was messed up too? I checked at another dealership and this repair would have cost me over $500.00!!!!! I do have to say Tom was awesome. Even though he was put in a difficult situation by Erick he really listened and tried to help rectify the situation. Erick asked me if I believed in karma and I said yes. He told me that karma was going to come back and get me. Absolutely the WORST used car buying experience! Vehicles are not properly inspected, cleaned or tested! When a there is a problem with the vehicle- and there will be you are told that it is sold AS IS. No consideration for your time or money spent is given. I cannot believe Erick (one of the sales managers) can sleep at night knowing that he is responsible for putting people in cars that are NOT safe! The first car we got- drove it for about a month and transmission goes out. Was told by another dealer it was $7000 to fix. Called Westgate and was told to bring it there. Got there and they did agree to SELL us another car. So with feeling we had no other choice we were given 3 options in our price range. One of the vehicles was messing up as we were on a test drive. We settled on the last option. On the way home it began to drizzle. The windshield wipers did not work!!!!! That is a BASIC SAFETY REQUIREMENT!!! So I found out there is a recall on this and called the local Chevy dealer to see if they could fix it and at this time there is “ no remedy” . So I called Westgate and was told to bring car there and either wait to have it fixed or leave it. I just spent almost all day there the day before not to mention gas! I was told I would not receive any compensation for my time or gas to make a trip for something that should have worked when we bought the car!!! Please DO NOT GO HERE TO PURCHASE ANYTHING!!!! You are better off anywhere else!

Staff was pleasant and listened to any concerns and questions. Called and provided updates along the way and of any additional prices of products that would be needed.

From start to Finish exceptional service. Great service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! dealing with them was easy and now my car is runing like new. overall experience is exceptional !!!!!

Very happy with this service team! I take my Jeep here for routine maintenance and they Never disappoint. Will continue to use the dealer for maintenance needs.

Matt at Westgate Dodge in Wake Forest has done the Impossible!!!! He has figured out a way to completely change my entire outlook on taking my Vehicle in for any type of Service, Major or Minor!!

I have purchased 2 vehicles recently from this location. I drove almost 2 hours each way to come here. This dealership is no hassle and no games. I will purchase from them again.