Westgate Dodge Ram of Wake Forest

Was invited back to Westgate to straighten out my situation. The lady technician was very knowledgeable. She went and talked the the guy who serviced my car and he explained everything to her. She came back to me and told me what I should have been told in the beginning. Now I'm a satisfied happy customer of Westgate again. Thank you guys so much.

I would highly recommend using this dealership, Work was done when promised and everything was explained to me perfectly. They even offered me a Lyft ride to anywhere I needed to go

Sales team was outstanding in all area's making the purchase awesome. All dealership staff were a pleasure to work with and answered any questions pertaining to operating and learning new vehicle functions.

Courtesy, professionalism and follow through are all the qualities I deem necessary for a great customer service experience. I've been treated with all of them.

Stopped in Monday, 11/15/21 and wanted to schedule an oil change and tire rotation on 2021 Ram 2500. Lady in the service department told me I didn't need an appointment and she could get me in if I had the truck with me, I didn't but before leaving I asked her what the cost would be for it having the 6.7, she said around $150. That's about what I paid back in Vt so I was good with it. Today, 11/18/21 I brought my truck in and spoke to the same lady. She said it would take about 1.5 hrs, ok longer than I expected but I needed it done. After two hrs she came and got and apologized for it taking longer than she said because they did a recall on it, no problem. I'm at her counter and she says it will be $243.00. I'm like no, you told me Mon that it would be $150. She denied saying that. A man in the next office told her to call the dealership that did my last oil change and we could price match it. I noticed she kept pushing the buttons on the machine to complete the transaction on my credit card while he told her to do this. I could tell all she wanted was to get me out of there and she didn't want anything to do about calling the dealership who did my last oil change and tire rotation to get a price comparison. I will never do business with Westgate again. Service backs up sales and they don't have it. Funny thing is, I was talking to the Mike Roberts, a salesmen about a new Ram 3500 that I would like to get, sorry Mike it won't be through Westgate, sorry bud. Read the reviews before you get screwed by the service department like I did.

Worst Dealership Ever! If I could give them 0 stars I would. If you have a disagreement over the warranty repairs made to your brand new vehicle, they will tell you to leave and never come back.

Do not get your Dodge serviced at Westgate Dodge Ram of Wake Forest. My broken A/C was mis-diagnosed as needing a new Evaporator. I was charged $1891. Four days after Westgate "fixed" my Durango I returned with the same issue (A/C still broken). They returned the truck to me stating the system just needed to be purged of air after last fix. I returned the truck for a 3rd time when the A/C blew hot again, and they said they could not find a leak, re-filled the refrigerant and sent me on my way. I drove straight to Dodge Service in Cary, they immediately found the leak was originally a faulty COMPRESSOR, fixed it and had me on my way...(another $1800).

Service terrible. No way to contact. No return calls. 5 hour for a oil change. Would not not recommend. Good luck with this dealership. Sad

Purchased a used Jeep and a used F-250. Both vehicles were in excellent shape with no issues. Highly recommend to anyone looking for a used vehicle.

Horrible manager, sales was very lprofessional. They lost deal because of the lazy and confusing manager. Went to Leigh and bought a bmw. Fire that loser manager