Sunset Kia of Auburn

Not impressed. I've had my Kia Optima Hybrid serviced at both Kia of Renton and of Auburn. Auburn took at least 2.5hrs on average to perform a scheduled maintenance while Renton only took about 1hr. Currently, I have my car in for diagnostics as the HEV warning light appeared, disabling the car's operation. This happened on a Sunday night, so I had to have it towed to the closest dealership (Auburn). Auburn had the car for two days before they could even communicate when it would be serviced. On day 3, the car was seen by a technician. It is now day 6 and I've been told over the last 3 days that they are waiting on a response from their Tech-line for help in diagnosing the issue. My frustration stems from not being kept in the loop as to what the issue is or how long they will need to repair the vehicle. A simple statement as to what the diagnostic tool was saying would have been sufficient. You'd think that not having any completion date in mind, they would at least have the courtesy to give me updates instead of my having to call them daily. Adding to this frustration is the fact they won't give me a loaner car.

This is is best place to purchase a kia, this is my 2nd one from Auburn kia. They are so professional and helpful with everything. Usually, the finance part is stressful, but he made us comfortable and easy. The salesman Renzo was very knowledgeable and explained how to use most of the new features. I love my car a recommend this place if looking for a Kia. Della

No transparency. They charged me 2 grand in name of accessories, from the vehicle base price without telling me and when i called them next day when i saw my bill of sale i got no help no accessories. They just said you should check that time when you was on dealership i said like xxx you guys scammed me i trusted you and you didn’t give me any accessories but you still charged me . So not recommended

I gave a 5 star review when I bought my Sportage because I was treated well, friendly and helpful salesman and finance person. Delivery went well and the tech person is great...and then real life set in! The service person I have to deal with absolutely has made tell my family to go elsewhere. I have to make ALL follow up phone calls to which the person answering the phone tells me they will have him call me when he's available. Only once has he called me back without me having to make addition calls! I've been waiting for MONTHS for a part for my vehicle w/o communication of any kind unless I call for information. The last call I was told the part is finally on it's way and would be there in 2 days and he would call me when it arrives. That's been almost 2 weeks ago! His 2 days are way different than mine!

Tried to come in today to sell them my vehicle with 15k miles on it, they offered $27,125k after initial appraisal through Cars.com. The car is like brand new, and I understood on site when they told me that there was a mild rim scrape on one of the rims. However, they tried to say my tires were bad and that was just flat out dishonest. They are in great tread range all around and CarMax Puyallup documented that the night before I brought it in to Sunset Kia. This car stayed parked in my garage for a really long time. Alex Ngo then proceeded to offer me $26k after trying to devalue my vehicle. The rim repair should be $200 max to repair at wholesale cost to Dealership. The vehicle sells from mid to upper 30’s and I was already giving them a Cream Puff of a car they could have made a ton of front end profit on. Unfortunately, Alex Ngo’s manager Chris decided to get shifty on the deal when I asked if they could do $26,500. He came back and then proceeded to tell me that they could only offer $25,500 now without any reason for going lower than the original $26k offered on site. So they were playing games. What they didn’t understand is that I too used to work in the Auto Industry for over 6.5 Years. I understand the in’s and outs of this industry very well, and was also Nationally Ranked in the top 15 in the US for Sales Volume while in that profession. I committed to 1 hour of driving only to be baited and switched. What they did was low on many levels. CarMax offered me more for my vehicle, so I have sold it to them. I hope this review (which I will spread on multiple platforms) will reach everyone who looks into Sunset Kia in Auburn. I wouldn’t deal with them for anything in the future.

I can’t say enough good things about my experience with KIA of Auburn. All personnel are kind and helpful starting with Ryan in sales and Jordon floor manager. It is a pleasure to do business with everyone working at this location. No pressure from pushy salesmen there. Thank you !!!

Excellent customer service. Explained in detail how to use all devices. Outstanding follow-up concerning auto delivery. Would definitely send friends and family to Kia of Auburn to purchase a vehicle.

poor customer service, no warranty for life, deceitful about repairs, cause vehicle to breakdown, disrespectful

This dealer is a complete joke in the sales and finance department, would not recommend buying a car here unless you plan on paying a ridiculous mark up. Sales and finance department very unprofessional to say the least.

This dealership is a complete joke in the sales and finance department. Do not buy a car here unless you want to overpay and have xx thrown at you. Most unprofessional experience I’ve ever dealt with.