Reviews
Nice people! Would recommend to anyone who needs their...
Nice people! Would recommend to anyone who needs their Kia serviced. They go above and beyond to make sure they fix your car right! If it’s not fixed right they will work on it until it is fixed
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Juli, for sharing your thoughts about your experience with Sunset Kia of Auburn. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Promised free car wash but arrived and told Sorry. They...
Promised free car wash but arrived and told Sorry. They made it right. Otherwise excellent people and friendly service. Great warranty. Rough start but hope for the best.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Had 45,000 mile service. Everyone was super nice and...
Had 45,000 mile service. Everyone was super nice and efficient. The waiting area was pleasant and I appreciated the free coffee! Happy they vacuumed!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Dean was great, he kept me updated on everything while I...
Dean was great, he kept me updated on everything while I waited. I was disappointed that KIA no longer does a quick clean of the car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for Dean and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Good service and I had very little waiting time tho I...
Good service and I had very little waiting time tho I have an appointment. As an out of state Kia customer, cost of service was reasonable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your service experience with us to be quick and the price reasonable. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Excellent customer service! Prompt service, knowledgeable...
Excellent customer service! Prompt service, knowledgeable staff, service was completed on time. Very helpful in response to questions asked. Provided rental car during car servicing.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate learning that you found our staff to be knowledgeable, prompt, and very responsive to questions. We look forward to helping you with any future vehicle needs. Thank you for choosing Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
They had perfect customer service. Everyone had a smile...
They had perfect customer service. Everyone had a smile on their face and the y all were helpful. Answered all my questions without delay. Best experience I ever had.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that you found everyone with a smile and could answer your questions. Thank you again for choosing Sunset Kia of Auburn, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
They charged me $1000 dollars for 2 rotors on the front...
They charged me $1000 dollars for 2 rotors on the front programmed a new key and did an alignment, th rotors were swapped but they didn't change pads so now the brakes are dragging and scoring the new rotors just like the old ones the fob they made works but the physical key won't work on doors or glove box. I didn't ask them to align it I asked them to figure out why it won't stay in alignment. So all in all it was probably the worst way to spend $1000 I can think of.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on the information in your post. Could you please e-mail your VIN or phone number to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us.
Great service and very friendly. I would recommend to all...
Great service and very friendly. I would recommend to all to get a car from them. Thank you for your help and time. Sincerely kari
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Sunset Kia of Auburn are glad to have you as a customer. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Took care of my needs very well..fabulous individualized...
Took care of my needs very well..fabulous individualized service from Jennifer. She arranged a ride for me to work. Thank you tacare of my car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear that Jennifer provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!