Reviews
The porter was very sweet and Dean is always a pleasure...
The porter was very sweet and Dean is always a pleasure during every visit. Staff is very helpful and its nice that there is a lot of seating, even though there are still Covid restrictions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. Dean and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
My agent Jennifer Gordon was very nice, thorough and...
My agent Jennifer Gordon was very nice, thorough and accommodating. She addressed my concerns that I had with my car and made sure it was addressed
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Sunset Kia of Auburn, Trena! It's great to hear that Jennifer was able to meet your vehicle needs--we'll definitely let her know. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Quick and easy. Done in 30 min for a oil change....
Quick and easy. Done in 30 min for a oil change. Waiting room was clean. WiFi worked great. Agents were very helpful and friendly. Would definitely go there again
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear your oil change was efficient. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
They located the car for me and we agreed on a price....
They located the car for me and we agreed on a price. Then went in to complete the transaction without any surprises. The staff was polite, efficient and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! If you have any questions with your new vehicle please feel free to reach out to wecare@sunsetautofamily.com. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Wonderful customer service. Very impressed. Will return...
Wonderful customer service. Very impressed. Will return for service and hopefully to purchase my next car. The service technician was so nice and really listened to my concerns regarding my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you, Marjorie. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Sunset is awesome worked with me without any headache...
Sunset is awesome worked with me without any headache they know exactly what they have in vehicle not guessing what so ever. Very fair. This Dealership wants customers to come back warrenty on vehicle everything I am very impressed with what offered. I highly recommend Sunset Kia In Auburn. Thank you guys for taking the time to help me and drove out with a brand new 2021 Kia Sportage of the show room.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for choosing Sunset Kia of Auburn! Congrats on your new 2021 Kia Sportage, and let us know if we can be of any more assistance! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
everything was so smooth and amazing, each person i spoke...
everything was so smooth and amazing, each person i spoke to was incredibly kind and explained everything i needed as a first time buyer! it was the best experience by far and i hope i meet more people like them when buying cars in the future!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that our team provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you, and we hope you'll enjoy your new Kia! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
This was my first ti.e visiting Sunset Kia in Auburn.....
This was my first ti.e visiting Sunset Kia in Auburn.. Took my Suzuki in for a recall repair and requested an oil change and installation of my new fuel door cable. Dean said the cable would be an hour's worth of work at $159.00 plus the oil change. He said they would need the car overnight. 1) 3 days later, they call me at 4pm to say the car is ready. 2) The cable took longer than an hour and cost $185.00. They never called to say it would be higher than the estimate. 3) I told the tech who took me to my car that I had 2 friends check my tires and they both said they were low. The tech said their techs should have checked the tires so he assumed they did (no tire pressures were noted on the receipt- Toyota always prints out the tire pressures and remaining brake pads). The tech just took a look at the tires and said they looked good. I expected him to check them with a gage. 4) While my car was with this dealer/service for 4 days/3nights, they changed all my set radio stations to Hip-hop. 5) Toyota always offers a complimentary car wash and vacuum. Nothing here.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Greetings, First of all, we're sorry to hear that your experience fell below our high standards for customer satisfaction. We hope that our service manager was able to connect with you -- if he has yet to reach you, or if you still have any questions or concerns after our follow-up, please contact us directly at wecare@sunsetautofamily.com. Your feedback is important to us and we hope to make your first visit to Sunset Kia of Auburn one of many.
The service writer Dean is very knowledgeable and hes...
The service writer Dean is very knowledgeable and hes helping me every time I have brought my car in pewdiepie's I'm out of there from the cafe and I hear about your cheeseburg could be 1A year about my thing I would only think I want you to talk from now on
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words and for taking the time to leave us this feedback! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Helpful, friendly Do not write long reviews. Not helpful...
Helpful, friendly Do not write long reviews. Not helpful to make this a requirement. Not helpful to make this a requirement. Only four more words
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jeff, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!