Reviews
KIA of Auburn I love them so much because of their Custom...
KIA of Auburn I love them so much because of their Custom Service they are lovely people they welcome you in and out after all.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I took it and I pick up and in the morning I turn it on...
I took it and I pick up and in the morning I turn it on and it said service engine soon so please give me a call when you can as I took it and pay top dollars for what you did and you should of check if something else is wrong and you say it was fine
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on the information in your post. Could you please e-mail your VIN or phone number to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us.
Very friendly and knowledgeable crew! They took the time...
Very friendly and knowledgeable crew! They took the time to understand our needs and offered to let us test drive a model we hadn't originally come there to test drive. After driving it and four other competitors' vehicles, the choice was clear, and we came back to buy what ended up being the righr vehicle for us. Sales process was professional and not high pressure. Can't recommend this crew enough, eh!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us, Stephen. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Had to come in semi emergently because my fuel door...
Had to come in semi emergently because my fuel door wouldn’t open. It was a Saturday so I had to come back on Monday for the repair and part. I was also able to schedule a 15k maintenance and get a recall item fixed at the same time. It was all done faster than I expected. Dean at the service desk was very helpful and made sure everything went smoothly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with Dean and our team. We're glad to hear that they were able to help and that they delivered such a great experience! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Very strait forward, friendly, and didn’t pressure me on...
Very strait forward, friendly, and didn’t pressure me on things I didn’t want/need. Got me a very good deal for a first time buyer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Wesley, for your kind words, and for taking the time to leave us this wonderful feedback! We hope that you will enjoy your new vehicle for many years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Always great service. Sad they don't vacuum or wash your...
Always great service. Sad they don't vacuum or wash your car anymore. Didn't get a voucher for a car wash eaither. Hopefully they will have voucher next time i go in
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your honest feedback! Our goal is to make sure everyone who walks through the door leaves happy. Please don't hesitate to reach out to us directly if you have any concerns, we are always happy to help! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Thanks to Jennifer and her team! Always takes care of me...
Thanks to Jennifer and her team! Always takes care of me and my vehicle! Left my vehicle there for Oil Change and they came and brought me my vehicle at my work, when it was finished! Highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Nate, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jennifer and our team, and we look forward to working with you again. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
We love our new Kia, had an easy process at the...
We love our new Kia, had an easy process at the dealership. They answered all our questions and made the process super easy. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Adam, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
As always Dean provides excellent customer service and...
As always Dean provides excellent customer service and knowledgeable. The reason I only come to Kia of auburn it is the professionalism and service. The
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business and thrilled to learn you find our staff to be professional and knowledgeable. We look forward to serving you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Was rather disappointed finding out it was 530 dollars...
Was rather disappointed finding out it was 530 dollars for minimal effort work....probably not going back. I do not like not being told when I'm paying for over 500 dollars of work for a new car
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair