Reviews
Patrick kept saying incorrect answers. My husband kept...
Patrick kept saying incorrect answers. My husband kept correcting him. Then he would realize he was wrong. If you go into a job make sure you know your products. He was a typical sales guy. “I want this car myself!” He still hasn’t gotten back to me regarding an accessory. The woman. I can’t even remember her name that’s how unforgettable she was. We sat there awkwardly with nothing to say really. She should have used this time to go over all the car gadgets instead of after everything was done and we wanted to get out fast then say do you want me to show you. Reese the financials guy was great though. Car is great.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you to discuss? Thank you for your time, and hopefully we can get to the bottom of this. Please email us at wecare@sunsetautofamily.com
Very friendly dealership and would recommend to everyone...
Very friendly dealership and would recommend to everyone I will also use this dealership for all my needs will also buy for this dealership in the future
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Michael, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Fast and good. Shemi was good to work with, very...
Fast and good. Shemi was good to work with, very knowledgeable and super friendly. Good price on an oil change. Worth coming in for. Glad for the inspection to see what maintenance I need to do in the future and how much I need to save for it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us, Lydia. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Very nice and easy to deal with people this is my first...
Very nice and easy to deal with people this is my first oil change since I bought the car I am very happy with my Kia
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5 star review! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I am usually uncomfortable making large purchases. The...
I am usually uncomfortable making large purchases. The the staff was accommodating and made a stressful buy a little less stressful. I appreciated George's enthusiasm and Reece walking me through the papers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that George and Reece provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Matt and Brandon were excellent. Matt guided me through...
Matt and Brandon were excellent. Matt guided me through some issues/questions I had before I came in and Brandon assisted with closing the sale. I was treated with respect and did not get pressured. The stress and anxiety some dealerships put on customers makes car shopping a nightmare. I did not have to deal with that at all and definitely left feeling as if I was fairly treated and happy with my selection. Initially I did not want to even consider the vehicle I went with, but the test drive and seeing it in person vs. online sealed the deal.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well with Matt and Brandon and we hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I was impressed with the friendly and efficient service!...
I was impressed with the friendly and efficient service! As a 1st time KIA owner I will feel very comfortable returning. Car is great too.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Kia of Auburn. Enjoy your new Kia! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
John was the most amazing salesman! He made the process...
John was the most amazing salesman! He made the process easier then I thought it would be. Pat is a great manager! The car I bought(21 Kia Forte Gt-line was exactly what I was looking for! I can’t thank John enough!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. It's great to hear that John made the process seamless and that Pat was also a big help. We will share your comments with them, and we look forward to working with you again. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I found everyone to be very helpful and pleasant. They...
I found everyone to be very helpful and pleasant. They did not hesitate to take the time to answer my questions and make sure I understood the answers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Thank you for all the help with my vehicle during a tire...
Thank you for all the help with my vehicle during a tire replacement for my KIA SUV. The time and price were right and reasonable
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Elena, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!