Reviews
Thanks Austin for helping me !!! You were great with...
Thanks Austin for helping me !!! You were great with helping us get a reliable newer car and kept your word thank you so much we love it !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle! We are so glad that Austin and our sales team had the opportunity to work with you, and that they could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Bait and Switch dealership. I came to this dealership...
Bait and Switch dealership. I came to this dealership because it was convenient but I will not be back and I won't be recommending it to anyone. I've only had my car serviced at the dealership where I bought my car, an oil change (which includes tire rotation and a car wash) is $44.95 plus tax. You guys nickle and dime to death, at $67 for the same service is ridiculous.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Greetings, We're sorry to hear that your experience fell short of our high standards for customer satisfaction. Our pricing structure reflects the talent and expertise of our excellent service staff. Sunset Auto Family dealerships provide thorough maintenance and attention to detail that will keep your vehicle in peak driving condition and protect the value of your investment. If you had any additional questions about our services, please e-mail us at wecare@sunsetautofamily.com.
Very easy to deal with. Delighted to find the repair was...
Very easy to deal with. Delighted to find the repair was covered under warranty. I will gladly come back to this service center IF I DON'T RECEIVE UNSOLICITED ADS! I quit going to Kia Puyallup and Kia Renton when I started getting tons of automated phone calls, emails and texts from them after a service. Actually had to threaten one of them with the state Attorney General for ignoring my repeated Unsubscribe requests. But hopefully Sunset will respect my digital privacy and can provide service and sales for my Kias (I have purchased three Kias in the last 15 years).
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
The service representative was very polite, and I was...
The service representative was very polite, and I was pleased with the level of professionalism he exhibited. I am very happy with Sunset’s commitment to service quality.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Kia of Auburn. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
It’s amazing great dealership they always get job done on...
It’s amazing great dealership they always get job done on time and also have good customer service I’m been always get my car service there The one who always help me is Jennifer
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
They were nice and walked me to my car when they were...
They were nice and walked me to my car when they were finished. They washed my car during the oil change. I would highly recommend
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sunset Kia of Auburn, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Very good to their customers and they keep you informed I...
Very good to their customers and they keep you informed I thought the wait time was to long just for brakes and the car wash could have been better
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for taking the time to submit a review. We take pride in the quality of work that we complete and are happy to hear you received good customer service and were kept informed during your car's service. It is regrettable that the wait time was more than you had anticipated, however, and we apologize. If you would like to further discuss your concerns, feel free to reach out to management at your convenience at wecare@sunsetautofamily.com. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
My overall experience was not good. Did not feel like...
My overall experience was not good. Did not feel like valued customer. Felt more like number on the board. Different mix ups after I purchased cars, I received calls that paperwork missing yet I had copies.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please email us at wecare@sunsetautofamily.com
Fast service and very pleased, with the warranty work....
Fast service and very pleased, with the warranty work. Jennifer in Service was very helpful and should get a bonus because of her customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Jennifer was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Good communication on the issues with the car. Did...
Good communication on the issues with the car. Did warranty work as needed without problem. The repair did take longer than expected due to the need to order a part.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your service review! We are so glad that we had the opportunity to work with you and thank you for visiting us here at Sunset Kia of Auburn. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!