Reviews
Kendall did me a huge favor by squeezing me in when I had...
Kendall did me a huge favor by squeezing me in when I had a time crunch; it made my life so much easier and was very kind. Jennifer Gordon is always amazing, just the best, and great at keeping me informed about the wait times and other details.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much, Mary Alice, for your excellent review! We are so glad to hear that Kendall was able to help when you had a time crunch, and we are thrilled that you always find your experience with Jennifer to be positive at Sunset Kia of Auburn. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Friendly people, great service. I recently bought my Kia...
Friendly people, great service. I recently bought my Kia from my Dad and so far I enjoy bringing it in. I work a block away which makes it nice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us, Jason! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Awesome people and it was a pleasure working with...
Awesome people and it was a pleasure working with Patrick. He made everything smooth and easy for us to get a new car for our family😍
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback on your recent visit to Sunset Kia of Auburn. I'm glad to hear that Patrick and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
All were very friendly and helpful My children have...
All were very friendly and helpful My children have both bought from here and when I mentioned considering a new car they suggested I look here. I am glad I did
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Sandi, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Kia of Auburn. Congratulations on your new vehicle! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
It's insensitive to laugh when a customer is coming to...
It's insensitive to laugh when a customer is coming to you with a problem. This will most likely be my last time having my vehicle serviced at this dealership.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello Dae, We're very sorry this happened to you -- we agree that's no way for a customer to be treated and that this is an unacceptable failure against our standards of customer service. Our service manager would like to get in touch with you about this incident, but unfortunately we can't match you up with an existing customer profile in our system with the information in your post. Could you please e-mail wecare@sunsetautofamily,com with your phone number and any additional details of your experience so that we can follow-up?
Pleasant I went in fir an oil change and as always...
Pleasant I went in fir an oil change and as always SHEMARIAH is a pleasure to work with. I always like how attentive she is.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad Shermariah able to help, and we hope to see you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
When you waking in to door any baby who is working there...
When you waking in to door any baby who is working there they greeting you with smile they warm well come when they finish working with my car they walk to my car that very nice
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Good selection of cars. I think overall service was good....
Good selection of cars. I think overall service was good. I had a few hiccups with my purchase, even though they could not handle my requests, the Salesperson was genuinely helpful.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Hello, Thank you so much for your feedback. We greatly appreciate the opportunity to work with you despite a few hiccups and earn your business. We will be sure to share your feedback with our team members. Please let us know if we can ever help you in the future. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I like the fast service. They were very polite. The only...
I like the fast service. They were very polite. The only problem I had was it wasn't a good job done on vacuuming my car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Sunset Kia of Auburn. We are thrilled to hear you found our service fast and our staff polite, but, regret your car was not vacuumed properly. We will share your comments with our team and if you would like to discuss your concerns further please reach out to us at wecare@sunsetautofamily.com. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Great customer service experience. And helped me get into...
Great customer service experience. And helped me get into the car I wanted as a first time car buyer. I recommend coming here tor sure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Sunset Kia of Auburn are glad to have you as a customer. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!