Reviews
This was hands down my best car-buying experience. Vanis...
This was hands down my best car-buying experience. Vanis and Eric in finance were amazing, extremely nice, straightforward but not pushy at all. They both went above and beyond to make sure I was taken care of. Exceptional customer service, personable. I would recommend them to any person looking for a car and will be going to them for any future purchases.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Alicia! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Vanis and Eric met your expectations. Thank you again for choosing Sunset Kia of Auburn, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Once again I had my oil changed and the experience was...
Once again I had my oil changed and the experience was efficient and professional.I intend to continue getting my service done there and expect the same results.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
My service visit was friendly and professional.The...
My service visit was friendly and professional. The service writer keep me abreast of what was happening with the vehicle at all times He escorted me too the vehicle, when work was completed. Very nice personal touch
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Carl, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience working with Dean here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
My experience at the dealership was very very pleasant...
My experience at the dealership was very very pleasant and efficient if I have any indifference it would be about the overall labour costs. It should It should not cost $300 to do one set of brakes front or rear $300 to do one set of brakes front or rear.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Willie, Thank you for the kind words for our service department! We look forward to sharing your compliments with Jennifer and our team, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Amazing customer service, kind staff..fast service....
Amazing customer service, kind staff..fast service. They take care of you while you wait. I would recommend this place to all my friends. Love my new car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Francine, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sunset Kia of Auburn, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
My car was finish a lot sooner than expected which was a...
My car was finish a lot sooner than expected which was a good thing. It was easy to get a loaner car. Overall very satisfied!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear, Linda, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Was ok service people were friendly got charged extra 500...
Was ok service people were friendly got charged extra 500 that cost me to almost back out. For some light system on the car was really disappointed in this
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Greetings, Thank you for the kind words! Friendly service and customer satisfaction are of the utmost importance to us. We'd love to discuss any shortcomings you found in your visit, but unfortunately none of the information in this post can connect you with an existing customer profile in our system. If you could please e-mail your phone number or VIN to wecare@sunsetautofamily.com, we'd love to hear any questions or concerns you had with your Sunset Auto Family experience, as we are always looking to improve.
Dean was great, I left the dealer and when I got home...
Dean was great, I left the dealer and when I got home noticed a a little ding on my drivers side door. Not to happy about that.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Jessica, Thank you for taking the time to submit a review. We take pride in good customer service and happy Dean was such a big help however regret that you discovered a ding on the driver's side door. We would like the opportunity to discuss it with you further. At a time convenient for you, please contact us at wecare@sunsetautofamily.com. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
The greeter was very nice and polite. The customer agent...
The greeter was very nice and polite. The customer agent was efficient and polite. He asked what was needed and delivered. However, i was not able to get an appointment for within 10 of when I needed it
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Buddy, Thank you for taking the time to submit a review. We are so glad we could assist you. We truly appreciate your business. We apologize, however, for the unusually long time for a service appointment. If you would like to further discuss your concerns, feel free to contact us at wecare@sunsetautofamily.com at your convenience. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Received 100+ Great customer service!Dean was super...
Received 100+ Great customer service! Dean was super helpful as usual. I also received excellent accommodations while I was waiting for my car to be serviced:) My car was serviced and kept cleaned. Keep up the great work!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Charlene, for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad to hear that Dean provided great customer service, you enjoyed our waiting room, and your car was returned clean. We hope to see you again!