Reviews
Kendall who is the head of the parts department went out...
Kendall who is the head of the parts department went out of his way to make sure my vehicle was taken care of in a timely manner. I find everyone at that dealership to be kind and very professional at all times.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dee, Thank you for the kind words for Kendall in our service department! It is great to hear that he was able to get you through as you put it in a "timely manner". We look forward to sharing your compliments with Kendall and our team and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Abbie is awesome!!! She was very patient with me. She...
Abbie is awesome!!! She was very patient with me. She stayed in contact with me which to me is personalized service, and I appreciated that very much!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well working with Abbie here at Sunset Kia of Auburn. We love to hear feedback from our customers and it is even better when we hear things like "Abbie is awesome!" We hope you enjoy your new vehicle. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
help explain the work that was done very professional and...
help explain the work that was done very professional and a nice customer service told me about deals that was going on in the store
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sunset Kia of Auburn, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
The only thing that I can tell you I was disappointed in...
The only thing that I can tell you I was disappointed in was the volume on the TV which was deafening. I could barely hear my time I got out
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We sincerely value your business and this review. We will share your comments regarding the TV volume with team. We do look forward to seeing you again. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Had to get the front brakes changed and Jennifer waas...
Had to get the front brakes changed and Jennifer waas amazing through the entire process, kept us updated the entire time the car was in the shop.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with Jennifer during your brake service. We're glad to hear she delivered such a great experience! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Very professional and do good work. The service advisors...
Very professional and do good work. The service advisors keep you up on what's going on with your car. And they have loaner cars if needed. Was happy with service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Great service. Jennifer was very nice and helpful. Kept...
Great service. Jennifer was very nice and helpful. Kept me informed and they didn’t keep me waiting for very long. Always a pleasure to work with her.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words about Jennifer. She is one of the best. We appreciate you taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Only need one word.Shamie!!! That's my girl . My...
Only need one word. Shamie!!! That's my girl . My grandkids ride in that car. I know their safe thanks to shamie. That is priceless
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Daenette, for the kind words for Shamie in our service department! We look forward to sharing your compliments with her and the rest of the team and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Almost everything was great. I felt like the used car...
Almost everything was great. I felt like the used car manager low balled my trade-in though. Everyone else was straightforward about the pricing etc. There was no pressure at any point in the process.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to submit a review. We are so glad we could assist you with your new car purchase in a straightforward way and without pressure. We truly appreciate your business. We apologize, however, that you are disappointed with the trade-in price of your vehicle. If you would like to further discuss your concerns, feel free to contact us at your convenience. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Brandon was great to work with, and was able to quickly...
Brandon was great to work with, and was able to quickly get us in and out. We can’t express how great of an experience this was.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with Brandon. We're glad to hear he delivered such a great experience! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!