Reviews
Very fast and friendly , helpful, excellent customer...
Very fast and friendly , helpful, excellent customer service . I am so happy with my purchase I would recommend, they are amazing dealership also very accommodating
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mary, thank you for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope you'll continue to enjoy your new vehicle! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I was disappointed and frustrated when I raised an...
I was disappointed and frustrated when I raised an issue/concern about tire pressure and didn’t get a resolution/pathway to resolution. It was like this issue had never come up before and my problem was sort of dismissed.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We are sorry this happened to you,. Your feedback will be shared with the service team. We appreciate your business and look forward to serving you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I just purchased the car and they told me that I needed...
I just purchased the car and they told me that I needed an alignment!! Having put on some miles and not having the car for that long you wouldn't think it needed one already!! They told me it was my responsibility!! Not happy with that decision!!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
The service was fine but it would have been nice if the...
The service was fine but it would have been nice if the problem had been fixed. Not their fault really that the problem is intermittent but frustrating for me as the warning light still comes on a lot.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing your review, Kathy! We are so glad that we had the opportunity to work with you, and we are glad that you found your overall experience to be a positive one at Sunset Kia of Auburn. We understand your frustration with the intermittent issue not being resolved, please don't hesitate to reach out if you would like to discuss this further. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Had a wonderful time at dealership, everything and...
Had a wonderful time at dealership, everything and everyone was helpful and really nice, plus the comfort of being there. Thanks for your support, looking forward to returning.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Always nice to get my car serviced, but I’d really prefer...
Always nice to get my car serviced, but I’d really prefer to book online and not have it be a “glitch” and get cancelled every single time. Maybe take your online booking system down until it’s fixed?? Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Jake, for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We apologize for the unusual glitch in our on-line booking and thank you for bringing this to our attention. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Great service! MariaRamos made the our purchase easy and...
Great service! MariaRamos made the our purchase easy and smooth. We recommend Maria for your next CPO kia!! We love our 2018 Sorento. Ask for Maria Ramos!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review, Brad! We are thrilled that Maria Ramos had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new Sorento, and we thank you for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Thank you very much to Dean Gaidies for the respectful...
Thank you very much to Dean Gaidies for the respectful service. The experience was great as all the staff was professional and really courtesy. Always excited to get service from the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time, Elena, to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Dean and the rest of our team, and we look forward to working with you again. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Amazing service at the service department! Especially...
Amazing service at the service department! Especially from Dean. He took care of my car and provided 5 star service at every step! Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business, Dee, and our team looks forward to serving you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Excellent Customer Service.Place was kept clean all the...
Excellent Customer Service.Place was kept clean all the time.Customers were treated fair and employees made sure we were comfortable with surroundings and Covid free.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience working with Jennifer here at Sunset Kia of Auburn. We are pleased to hear you felt comfortable while visiting our dealership, and appreciate your business! Please let us know if we can be of any further assistance with your vehicle needs. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!