Reviews
Excellent employees! Knowledgable, helpful. We've been...
Excellent employees! Knowledgable, helpful. We've been going to Sunset KIA for several years because we like the people, they're always alert and freindly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jermel, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Damon and Ember can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I took my car on sat morning. There wa no wait and took...
I took my car on sat morning. There wa no wait and took my car right away. My car came back washed and vacuumed very well. Pleases with their service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad Dean was able to help, and we hope to see you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Most of the service visit went great. I was asked if I...
Most of the service visit went great. I was asked if I had any special plans for Thanksgiving, I said I was taking a trip to see family and then was given guilt trip about doing so. Then my tires were under inflated. The door says tires should be 34 but they were deflated to 29. When I called about it I was told my gauges in the car were likely off, and to measure with an actual tire gauge. So I bought an actual tire gauge and found that the cars electronic gauges were spot on, the tires were 5psi under what they should be. At that point it was easier to just get air from a gas station. Overall they were good, but those two things were disappointing.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Michael, We're sorry to hear of your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Awesome service. Cory the salesman was on top of the...
Awesome service. Cory the salesman was on top of the whole process. Finance department was very friendly and fast. Highly recommend and will refer my friends and family
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Daniela, We are very happy to hear Cody has provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Sold me a used car, took my Mercedes, waited 2 weeks and...
Sold me a used car, took my Mercedes, waited 2 weeks and finally went in for a loaner & it sucked. WANT MY OLD CAR BACK!!!!!!!!!!!!!!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit? Please email us at wecare@sunsetautofamily.com if you would be willing to share some more detail.
I met with Jennifer she is always pleasant to work with....
I met with Jennifer she is always pleasant to work with. I was taken care of professionally with a heavy dose of friendly. I look forward to my next appointment.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Very friendly, very helpful, only brought my car in for...
Very friendly, very helpful, only brought my car in for dealer recalls but was offered an uber to and from the dealership. Floormats were vacuumed and everything was in place.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Everyone at all of the Sunset dealerships were extremely...
Everyone at all of the Sunset dealerships were extremely patient, friendly and knowledgeable. It was the best experience we ever had buying a car. Thanks to everyone!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Great team. Always answer all questions and are up front...
Great team. Always answer all questions and are up front with what is to be expected with the service. Also the waiting area is very comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sunset Kia of Auburn, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Happy with experience..was upset when bought car because...
Happy with experience..was upset when bought car because finance guy told us we had to buy warantee to get hapo loan. We changed loan to Alaska credit union and am not happy with hapo or your finance guy. But service people have been excellent. Redeems your business.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear that our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!