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BMW of South Austin

(796 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00pm–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 10:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 3 awards
2025 state dealer award
2025 consumer dealer award 2024 consumer dealer award
New (833) 241-1568 (833) 241-1568
Used (833) 241-3192 (833) 241-3192
Service (833) 241-5615 (833) 241-5615

Reviews

(796 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of South Austin from DealerRater.

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Had a great experience at BMW of South Austin!

Had a great experience at BMW of South Austin! Everyone was super helpful and easy to work with. No pushy sales tactics—just straight answers and good communication. The process was quick and smooth, and they made sure I got exactly what I was looking for. Really happy with my car and the deal I got. Definitely recommend checking them out if you’re in the market!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hello Joselopez599, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.

Very friendly and efficient, from start to finish.

Very friendly and efficient, from start to finish. Jorge led us through a test drive and then worked to locate the perfect vehicle and complete the deal. Everything was seamless and easy!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

I worked with Jorge H and it was a great experience.

I worked with Jorge H and it was a great experience. He Very professional and knowledgeable, He mad the process smooth and easy. Highly recommended

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Avi Vaknin, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out to us if there's anything more we can do!

Recently returned to BMW as a former customer and had the

Recently returned to BMW as a former customer and had the pleasure of working with Chris Fitchett. From the start, Chris was both pleasant and professional. I sent over a photo of the vehicle I was interested in, and he had it ready and waiting for a test drive. There was no haggling or pressure—just straightforward business, which made the entire experience smooth and enjoyable. Truly a great car-buying experience. Highly recommend working with Chris!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Juleesalinas2020, we're so glad that we were able to go above and beyond your expectations! We hope to see you soon!

My car needed service so I called the dealership, BMW

My car needed service so I called the dealership, BMW South Austin, and arranged to have them pick up my vehicle and leave a loaner. My service advisor, Calvin Medrano, reached out to let me know the car had been serviced but would need another day to effects a minor repair. All in all, great customer focused service.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

John Bedingfield, we are so happy to read such a great review about BMW of South Austin! We can't wait to see you again, have a great day.

I had to go in because my 2025 X5 molded pieces on the

I had to go in because my 2025 X5 molded pieces on the rocker panels were loose. Upon repair the tech actually damaged the driver panel with the clamping tool. They then had to replace the entire driver rocker panel piece and then paint. I picked it up on my lunch break & realized when I got it home that the driver door was making a noise upon opening. We realized it was sitting on the panel itself and running back and forth. I called and spoke to service director and he sent Jose Barbosa to my house to fix it. Jose was able to fit the rocker panel back in correctly. He was very professional, went out of his way to check the fluids in my car and ensure the work was done at the top level. I had lost faith in BMW South Austin and was concerned about BMW vehicles but after working with Jose he has restored my faith!

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Ps Inaustin, we appreciate your honest feedback, as we are always looking for ways to improve. We apologize for the inconvenience and look forward to earning your trust again.

I’ve bought three BMWs from BMW of South Austin and each

I’ve bought three BMWs from BMW of South Austin and each time I worked with Michael McKenery to find the perfect match for me and my family’s needs. He is attentive and takes great care in asking probing questions while answering the difficult ones. I have probably looked at 20 different cars on their lot and Michael grabbed the keys and walked through each of them under the hot Texas sun, always eager to please the customer while still reminding the customer of the pros and cons to each vehicle we visited. He is the only one my family will work with in the future based on his professionalism and attentiveness to the familiy’s needs. Thank you

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jrb0928, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.

Chris Fitchett in Sales was outstanding!

Chris Fitchett in Sales was outstanding! From beginning to end no detail was overlooked . He made it a stress free and pleasant experience!!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Emjflight, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Jasmine at BMW of South Austin is fantastic!

Jasmine at BMW of South Austin is fantastic! She’s friendly, knowledgeable, and made the whole experience easy and enjoyable. Highly recommend working with her!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Lanabonna12, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of South Austin. Come back to see us!

Between this one and the North Austin dealer, I always

Between this one and the North Austin dealer, I always make sure to stop by while I’m in the area. The staff are always very welcoming and inviting, in a way that doesn’t feel obligated by working for the company, but rather as friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Alton Moore, your wonderful feedback and rating mean a lot to us. We hope you have a great day and come back to see us again!