Towbin Kia

Every time I try to get my oil changed here it is a complete wreck. I make an appointments a month ahead of time get quoted an hour and two hours later a simple oil change can't be completed.

Never Again! Bought a new 2022 Kia Soul. Shortly after I noticed the windshield had krazing. They had their team detail it, after messing up my front seat area with a super strong windex aroma they gave it back. A few days later the sun hit just right to show it was still messed up!!!!!! I have e-mailed several times. No response unless it involves me spending money! Terrible customer service!!! Avoid at ALL COST's!!!!!

Their Kia Telluride showed up on Cars.com at MSRP. Was very excited as the car has been hard to find. Contacted the dealer only to find they had an unpublished $20K market adjustment and other hidden fees and charges. They were clearly gaming the system by listing an artificially low price. Really unethical practice. Contacted several other dealers and none of them were doing this. Found the same car much cheaper elsewhere and glad I didn't do business with this type of company.

I was told they had a car I wanted and we went through the entire finance and signing mess and after nearly 2 hours the salesman realized that car was already purchased by someone else. So they had to find another one (different color) same features so we had to go through the entire contact signing process twice. Difficult to reach anyone there by phone

DO NOT BUY A CAR HERE!!!!! I bought my 2014 Ford Escape from Towbin and should have known from the beginning to just walk out the door! Salesman pushed me into a vehicle I didn’t really want because he was too lazy to negotiate with the manager! Then he emphatically told me how important it was to get a warranty because of all the high tech things on the car that could cost thousands of dollars to fix. Made sense as I told him only if the warranty covered everything he said the “High Tech” package would me my needs. Fast forward to the backup cam going out. Made an appointment at Towbin as I was told I was required to go to waited a month for the appointment got there they said we can’t fix this it has to go to Ford he looked up my warranty and sent the car to Ford Country. He said they’d fix it and I’d just owe deductible. They diagnose problems and tell me the warranty company said nothing I had wrong was covered and cost to fix it was $2,000. Called Towbin and asked why I was sold a warranty that didn’t cover any of the things I specifically bought it for and they said “That salesman doesn’t work here anymore” I talked to the GM and he said finance would get the problem rectified. They said “Sorry nothing we can do for you”. So now I have to pay $400 in diagnostic fees and forgo the repair because I can’t afford that. They would offer no compensation for my being sent to fix something at Ford that wasn’t even covered when the Service Manager said it was. When I asked about what the GM said the finance guy tells me the GM said he never talked to me. When I went to cancel the warranty the finance people were impossible to get a hold of and very dismissive. I’ve worked in the car industry multiple times in my life and I know how GOOD dealerships do business. This was absolutely the worst experience I’ve ever had! Don’t walk away from this place RUN AND DONT LOOK BACK!

Their prices shown here are a total scam. For the real price add about $12K - $15K extra for "Market Adjustments" and "Dealer Fees" needless to say we won't be returning

Took a Sedona in for a oil change before a road trip to spread ashes of loved ones only to have the drain plug fall off 700 miles into our trip that led to a blown motor. Update August 16th. We'll on the 12th finally was able to speak with the Service director about the situation and he sent up the documents to their insurance company supposedly and then told me the General Manager basically said he will not do anything regarding their negligence. Here are some pictures that were taken .The one with the missing drainplug was taken right infront of us by the Firestone technician that our Insurance company told us to tow it to. The tow truck driver dumped it off and because they were pretty busy they do not do motors anyway he just took a look at it and within a minute knew what the problem was. He asked who changed the oil last because who ever did would be at fault he claimed because there was no way or shape that after 700 miles a drainplug just falls out after a oil change .Towbin Kia basically is saying after a inspection done by them that the inspection that has no recommendation for additional service because this van was serviced on time only at their service shop means nothing. My inlaws would only do their service here no matter what. So after getting rejected I have decided to go on any social media ,BBB,I'll search for options and maybe even file small claims . A perfectly running van blew up because of them doing a oil change . .Please for the sake of your hard earned money take your Kia to Findlay Kia ..Findlay is a very reputable company. Not saying Towbin is all bad but their Kia dealer is SHADY..I am going going to spend a lot of time making sure anyone I know stays away from Towbin Kia. .

My experience was great and always is. I will continue to do business with them. They make my life so much easier. Thank you again

They are asking 10k over msrp that is crazy sales person was acting like that is normal and online price is cheaper scammmm alert !!!!

Salesman great manger not so great didn’t stand by his word on registration. Make sure if they promise something you get it in writing.