Jaguar Englewood

Once they have your money your on your own...salesman got his commission and doesn't care Finance guy...a joke Go to paramus

Very seamless experience and pleasant staff. Also great correspondence for the ordering and delivery of my Jaguar.

Everything you want the experience to be. Very professional and organized. Great experience that began with their lovely receptionist. Can’t say enough about Christian our sales person and Karl in finance. Highly recommend this dealership.

My sales associate Ben was phenomenal! The whole process from ordering my vehicle to picking it up was a breeze.

Superb Service very accommodating Veronica is very professional pleasant and helpful. Everyone is friendly and accommodating

My service person was extremely very helpful, attentive and professional they understand and solve the problem in no time

I’ve owned 3 Jaguars prior to this. My father has owned 5 and currently owns 3 Jaguar classics. I took my Jaguar to the Englewood, NJ Dealer because I was told they do good business and work. The first time I went was a great experience. Everything was covered under warranty, and they fixed all recalls. Free. Super quick service. This time around, however, my experience has been less than satisfactory. I dropped my car off and was charged roughly $360 dollars for a diagnostic that would not be rolled into the price of repairs. Then I was telephonically contacted and told if I wanted to do further diagnostic testing, it would cost me an additional $360, and that would also not be wrapped into the cost of repairs. Ten days, five phone calls later, I still don’t know what’s wrong with my car, and I am still without one because they could not could you provide me with a loaner. Not only is the diagnostic price highly inflated, but it also does not speak to the spirit of good business to not waive the diagnostic once I've decided to go forward with the repairs. To add insult to injury, you advised me I must pay an additional fee to receive an answer I already paid for once. It’s going on two weeks and I still have no news on my vehicle. I’ve left 2 messages that have yet to be addressed. Englewood Jaguar is not doing good business and is looking to charge customers ridiculous fees just to look into an issue. To look into any issue is $360 per issue and if they can’t find the issue within the first day an additional $360 is required. This price gauging and taking advantage of vulnerable customers.

It was a pleasure to talk with the customer service department, the lady who assist me did a wonderful job

My service person ets thingMike is always very helpful and attentive. He understands we want to leave quickly and gets things done . The dealership is very professional.

Very professional and I was well taken care of and out the door in short time.