HGreg.com Orlando

Jerome was amazing! Showed us all the good and bad about the car and really helped us in making our decision. Very trustworthy and honest.

I was very nervous and undecided about purchasing a vehicle from here but Dairo Moreno took VERY good care of me and stayed by my side with any confusion or question I had. Thank you so much me and my children greatly appreciate you!!!!

TL;DR - Not long after buying a vehicle from this company, I had to replace the power steering rack at $3,000. HGreg ignored me long enough to force me to get the work done elsewhere, then basically said it was my fault I didn’t bring it in to them. They later offered to pay for the price of the part, and when I asked if they would pay for the full repair, they took back their original offer. Less than 2 months after I bought my vehicle from HGreg Orlando, I had to have my entire power steering rack replaced at a cost of $3,000. I contacted them to let them know of the issues I was having, and to ask if they even thoroughly check out their vehicles before they sell them. I was told the service department would contact me immediately, and even after me reaching out to them twice, I still wasn’t contacted for 27 hours. In the meantime, my vehicle was at a Ford dealership (because another mechanic told me only Ford could fix this part) and they were pressuring me to authorize the work to be done, because there was “only 1 of this part left in the US at this time.” Since I wasn’t hearing from HGreg, I authorized the work. The service department finally called me, and told me there was nothing they could do since I had authorized work elsewhere. I asked to speak to a manager and was told he was going into a meeting and would call me back within an hour. 1.5-2 hours later, I called to speak to this manager, Vincent, since he hadn’t called me. He was annoyed from the start of the phone call and said things like, “if you would’ve brought it here we would’ve taken care of it,” in regard to them not getting back to me quickly, he said “well at least they got back to you,” and “it’s a machine, if it didn’t break down for you, it would have for someone else.” I then filed a complaint through the BBB, and didn’t hear anything back from HGreg for 13 days when another manager, Benny, asked me to send my invoice to them. After a few emails from him reassuring me that he had sent this information to his higher ups and he hadn’t forgotten about me, I got a response saying that they would reimburse me for the price of the part. I responded to this email, simply asking if they would reimburse me for the full amount of the repair, since they said they would’ve taken care of it if I brought it to them. I got no response, so after 30 hours I sent a follow-up email. Still no response, but 4-5 hours after that, I got an email from the BBB saying HGreg had responded through them. They claimed to the BBB that they had tried to reach out to me several times to fix the issue and that when they offered to reimburse me for the price of the part that I declined the offer, which is entirely untrue. I responded through the BBB to say this, and HGreg decided not to respond further, and the case was closed as “unresolved.” I never heard back from them. Even if I had bought the extended warranty, this is not an issue that would have been covered under it, and power steering malfunctions are a major safety hazard. Not to mention, when Ford fixed my vehicle, they informed me that whoever worked on it last had used electrical tape to hold a wire in place, instead of grounding it correctly. Not only does this company sell vehicles with underlying issues to the unsuspecting public, they also offer HORRIBLE customer service.

Drove over an hour to find they didn't have they car they said they had. We found another car they had available in their lot that we wanted to test drive but they didn't have the keys for it. Went home empty handed. Word of advice, call multiple times to ensure they have the car you want to buy and get the name of the person you speak to.

Jesus is very helpful with helping me choose a vehicle and trade in. He made it easy and answer all my questions. Fair and honest!

Very good !! Go here and ask for Dario he didn’t pressure me to do anything, He explained everything in great detail. I highly recommend him.

Beat car buying experience! Friendly, welcoming, very professional with upfront information and great customer service. Beautiful clean and comfortable facilities. The sales agent was fantastic and the finance process was great. Had been looking for a car for months and had too many bad experiences. Here, the car they offer and you see in the site is the car you get, no tricks. From the initial call to the final process everyone involved was fantastic. Strongly recommend led! Nestor

The salesman Kyle was the very best!!! Yes all referrals will be going to him and him only. Great guys and not pushy!!!! Thanks Kyle.

Sean, was an awesome help! Very personable, and funny. He deserves a promotion. You'll make sure to treat him well. Also Kyle. Enjoyed my time here.

Will tejidor is the salesman that attended me and my daughter in purchasing a Subaru Outback for her. he has great customer service and everything went smooth. thanks a lot she loves the car