HGreg.com Orlando

Sean was amazing and not pushy all. Very knowledgable about car buying, did everything he could

Sean did an amazing job, he knew a lot about the vehicle and showed me all the features

We have bought 3 cars from Hgreg in Orlando but this experience with Tito was beyond perfect. Always happy with the experience at this location!

Everything was great here, the salespeople dont get comission so they really help find the right car, Sean was great.

Your review Sean was amazing, this was my first vehicle purchase and he got me through the sale with no issues, explained to me everything I needed to know and overall just made this a very easy process.

Terrible Identified a car I was seriously interested in buying and emailed them twice - no reply Then phoned and after the auto answer heard nothing but music, then an opportunity to leave a message, which I did. Again no reply.

Horrible experience with a terrible dealership! Sold me a Land Rover with a faulty engine and assumed zero accountability.

Sean was amazing. He is very patient and made great recommendation. I was able to find car of my dreams

Overall good experience, vehicle was there and price was decent. Sean was very informative and helpful

Bait and switch tactics in their sales model. I used to sell cars and the tactics they use are despicable and deceiving. In most places when you see the price of the car listed it includes the prep, repairs and inspection of the vehicle as part of overhead. What they do is list the price of the vehicle about $3600 lower to bait the buyer to come in and drive. Then call the buyer to confirm and even specify the time. Mysteriously the vehicle the buyer wishes to purchase is now being serviced and cannot be seen, (none of this mentioned in the prior calls). Then the buyer selects another vehicle in the inventory with a similar price. In my experience the 2 cars we saw were filthy and one had battery corrosion (looks like it exploded) all over the battery. The car we chose smelled of urine and the seller agreed it was filthy and he would have it cleaned and shampooed. I also made note of the tire valve caps rattling around in the side compartment of the door with the letter "N" on them indicating Nitrogen (not on the tires) and the service light came on. We agreed to take the next step because the price lined up with our budget. We are told there was no negotiation of price which is OK, as I have dealt with Carmax and the price on the website seemed reasonable. Then, we sit down and the numbers are $3600 dollars more with a bunch of elevated "fees" not listed in the Ad. Fees for a prep package for (ceramic windshield coating, nitrogen filled tires, antimicrobial cleaning, paint and fabric protection) $1299. These things were clearly, NOT done on the vehicle considering how filthy it was. Then there was the $1899 for dealer repairs. Once again, with the service light coming on during the drive, it was clear this was not done either. Finally, an electronic registration fee (whatever that is) for $899. Here I thought the registration of the vehicle was included in the inflated tax and tag fees ($500 for a tag transfer)? So the vehicle is now well out of budget for my college age son. The manager tried to justify these fees and I said we need those removed as they should be included in the price on the AD, to which he showed me some very tiny print at the bottom of the Ad that no one would see. I challenged him again stating that this was dirty bait and switch tactics. When he went to look at if he could get more for my trade the salesman stated he agreed with me but everywhere in Florida does it this way. (Good cop, bad cop). We drove 2 hours through a torrential downpour to see a vehicle that was unavailable and then be sold on fees that should have been included in the price on the Ad. We left with several hours wasted and very upset.