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INFINITI of Van Nuys

(894 reviews)
Visit INFINITI of Van Nuys
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–5:00pm
Tuesday 9:00am–9:00pm 7:00am–5:00pm
Wednesday 9:00am–9:00pm 7:00am–5:00pm
Thursday 9:00am–9:00pm 7:00am–5:00pm
Friday 9:00am–9:00pm 7:00am–5:00pm
Saturday 9:00am–9:00pm 7:15am–5:00pm
Sunday 9:00am–9:00pm Closed
New (833) 502-4183 (833) 502-4183
Used (833) 513-6800 (833) 513-6800
Service (888) 879-8505 (888) 879-8505

Reviews

(894 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Van Nuys from DealerRater.

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Cesar, Mitch, Anthony and loan processor did a wonderful...

Cesar, Mitch, Anthony and loan processor did a wonderful job. I felt comfortable speaking, respected and safe. Especially as a woman i always feel safe coming to this dealership. I've always had great service with each purchase of a vehicle and car services as needed. Wonderful dealership and customer services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I went in not expecting much because of the situation,...

I went in not expecting much because of the situation, however, this dealership and it’s staff exceeded my expectations!! Professional, friendly and extremely helpful gentlemen. I walked out of there with a new vehicle and extreme appreciation for this awesome place!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very fast, very friendly and professional It was cold...

Very fast, very friendly and professional It was cold but they didn’t hesitate to show the cars. Offered to clean the car later on

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Good service

Service was great, the staff was helpful and competent. Moses was particularly helpful and I would recommend his services to any person looking for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sooooo Easy

These guys knocked it out of the park! Second vehicle I have purchased/leased through Infiniti/Nissan, I'll be back for more as the time goes on. Super fast, super easy, highly recommended. Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing

Everybody was amazing, professional & knew what they were doing. Appreciate it, Van Nuys! Carlos was patient through the process and didn't hesitate once when we decided to go from a Q50 to a Q60 after showing a few Q50's.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Jose Bran is an amazing person!

Jose and Jared get right to the point! What is going to take to earn your business? I asked they answered and we did the paperwork. IT WAS EASY! Even with 2 kids running around jumping in and out of cars! We didn't our lease return so Jose offered to deliver the car to my wife's work in Century City the next day! We met, took a celebrity photo and he was on his way! His "go the extra" mile really stands out! Not his fault but we would of liked the car to be cleaner. Lots of dirt, tape and plastic that we had to remove. Thank you again Jose and Jared! We will refer you to friends and family! Sharon and Art Cohen

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

wonderful experience

Clean and neat environment and very processional ., The sales man and finance mangers were very helpful. I have already recommended the dealership to other family members

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service overall. Anthony was amazing to work with....

Great service overall. Anthony was amazing to work with. Really happy that I made my purchase here.I would totally recommend anyone to go to the dealership to purchase their next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone was so helpful and I will also recommend others...

Everyone was so helpful and I will also recommend others to come to this location. I am happy with my purchase, I’m loving sitting up higher.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.