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Coastal Kia

(5,538 reviews)
Visit Coastal Kia
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 7 awards
2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (910) 550-1863 (910) 550-1863
Used (910) 550-1877 (910) 550-1877
Service (910) 550-1810 (910) 550-1810

Reviews

(5,538 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Coastal Kia from DealerRater.

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They were all fabulous to work with.

They were all fabulous to work with. From the second I walked in I was greeted by everyone. No one was pushy and Jason was able to get me what I wanted!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Wonderful news! Thank you! We appreciate the five star review and compliments for our sales team. It was thoughtful of you to mention our Product Specialist, Jason Dodd, by name. We strive to deliver a truly exceptional experience to every client during every visit. Congratulations and enjoy! Please don't hesitate to reach out if you need us.

He was a great salesman.

He was a great salesman. Helped in anyway. Very respectful and polite. Answered all questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate the high marks and compliments for our team. It was thoughtful of you to go online and rate your recent purchase experience. Congratulations! Please don't hesitate to reach out if you need anything. Thanks again!

Staff were extremely attentive and very communicative.

Staff were extremely attentive and very communicative. We’re from Kentucky but love Coastal Kia.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Welcome to the area! We sincerely appreciate the five star service review and compliments for our service team. It was thoughtful of you to go online and rate your recent experience. We love the feedback including, "staff were extremely attentive and very communicative." Please call us if you need anything. Thanks again!

Great service with clean restrooms and waiting area,

Great service with clean restrooms and waiting area, along with free snacks and drinks for anyone who needs them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We sincerely appreciate the five star review and compliments for our facility. We are thrilled to hear you were comfortable while you waited for your service to be completed. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

We came in, dropped it off, checked in, and Darren kept

We came in, dropped it off, checked in, and Darren kept us up-to-date during the process. Was a very pleasant experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Great news! Thank you! We appreciate the five star service review and compliments for our Service Consultant, Darren Gokey. Thank you for choosing Coastal Kia for your automotive service needs.

The service was done quick and phenomenal.

The service was done quick and phenomenal. Got my car fixed up and it's as if the car is still brand new.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Wonderful news! Thank you for the five star review and compliments for Sam Weisman and the rest of our service team. We appreciate the high marks and gracious feedback. Please call us if you need anything.

Everything has been great since the first time we walked

Everything has been great since the first time we walked in, good service, vehicles and service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate the five star review and gracious feedback. It was kind of you to give Michael Mascavage, Darren Gokey and Cody Hamilton such high marks. We love the feedback including, "everything has been great since the first time we walked in..." Thanks again! We are here if you need us.

Easy in and out service!

Easy in and out service! They did some warranty work without a fuss and did it right! Love my Telluride!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you! We are thrilled to hear you love your Kia Telluride! We sincerely appreciate the five star review and gracious comments. It was kind of you to give our Service Consultant, Gary Nelson, such high marks. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us. Thanks again!

They are always Johnny on the spot!

They are always Johnny on the spot! The service and attentiveness is amazing! Great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Great news! We appreciate the five star review and high marks for Sam Weisman in our service department. We love the feedback including, "the service and attentiveness is amazing! Great experience." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

Same old boring service I rate as excellent.

Same old boring service I rate as excellent. I love being bored this way. Thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate the five star review and five star rating for our Service Consultant Sam Weisman. We are here if you need us. Thanks again!