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Coastal Kia

(5,541 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 7 awards
2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (910) 550-1863 (910) 550-1863
Used (910) 550-1877 (910) 550-1877
Service (910) 550-1810 (910) 550-1810

Reviews

(5,541 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Coastal Kia from DealerRater.

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Professional, friendly, and very helpful !

Professional, friendly, and very helpful ! The service manager is excellent and runs a very efficient operation. I would recommend this dealership to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We truly appreciate the five star rating and compliments for our service manager. Thank you for the high recommendations as well. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

The dealership was great in service and gave me advice on

The dealership was great in service and gave me advice on alignment. Bob was fantastic!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you! It was thoughtful of you to go online and rate your recent service experience. We truly appreciate it. Thank you for the high marks and compliments for our senior service advisor Bob Tomlin. We are here if you need us. Thanks again!

My second purchase and trade with Coastal Kia.

My second purchase and trade with Coastal Kia. The experience was outstanding. Thank you, Jordan.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations! We appreciate the five star review and thank you extended to our Product Specialist Jordan Royal. Please do not hesitate to reach out if you need us. Enjoy and thanks again!

Nice Dealership.

Nice Dealership. This is my second car bought here. Everybody so friendly and nice. No pressure to buy. Big car selection. First car was new. Second car was used. Staff are awesome there. Help you anyway they can to get you in a vehicle. Great place to go. Salesman Don was awesome. Also Finance manager Mike was big help! Thanks guys for your help! Love my car!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate your loyalty! We appreciate the testimonial regarding your second car purchase from our team. Your feedback including, "everybody so friendly and nice, no pressure to buy, big car selection" is greatly appreciated. Congratulations and enjoy. Please do not hesitate to reach out if you need us. Thanks again!

Great experience with service department, reps are very

Great experience with service department, reps are very courteous and helpful and had job completed in a timely manner

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Much appreciated! Thank you for the five star review and gracious comments. We are thrilled to hear you had a "great experience with the service department." Thank you for the high marks and for choosing Coastal Kia for your automotive service needs. We are here if you need us.

Everything went smooth with my appointment and, was one

Everything went smooth with my appointment and, was one time with a quick turnaround! Thanks

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Great news! We appreciate the five star review and gracious comments. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

Tyler was insanely rude from the second I walked in the

Tyler was insanely rude from the second I walked in the door I was looking to test drive a Audi that I was willing to purchase that day he walks up to me and asks “will you buy the car or just going to test drive it because we don’t do joyrides around here” like are you kidding me I may be young but I make way more than enough to purchase the car I was looking at treated me like I was 12 or like I didn’t have enough money to buy the car I’ll take my business elsewhere

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We apologize for your frustration. We pride ourselves on providing a truly exceptional experience to every client during every visit. We would like to discuss your recent visit in detail. Please reach out to our Operations Manager Peggy Roberts at 910-798-4706. We look forward to your call. Thank you

Our experience buying a used vehicle with Coastal Kia was

Our experience buying a used vehicle with Coastal Kia was great. We had a very good salesman in Jack and he helped to get us a deal that we were comfortable with and into a vehicle only 2 years old with less than 10k miles. It was a great experience and we would definitely revisit Coastal Kia in the future when we next need a car. And I’d recommend them to anyone looking for a a fair and stress-free purchase.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Fantastic! Thank you for the amazing testimonial and high recommendations. We love the feedback including, "our experience buying a used vehicle with Coastal Kia was great." It is wonderful to hear how our Product Specialist Jack Smith exceeded your expectations. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia. Congratulations!

Dealership is clean.

Dealership is clean. People are welcoming. Cars are spread over several lots. Very few choices of medium priced Telluride

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your review and helpful feedback. Thank you for the opportunity. We are here if you need us.

Amazing dealership!

Amazing dealership! Brandon Wright went out of his way to make sure I was very happy with my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Great news! Congratulations! Thank you for the five star review and compliments for our Product Specialist Brandon Wright. It was thoughtful of you to go online and share your experience. We appreciate it. Enjoy!