Reviews
always friendly and cooperative with maintenance issues,...
always friendly and cooperative with maintenance issues, honest with assessments of vehicle maintenance issues and informative about price and recommendations. also very helpful with un scheduled issues that come up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful service review! We love the gracious comments including, "always friendly and cooperative...honest with assessments .... and informative." We pride ourselves on delivering a truly exceptional experience to every client during every visit. We sincerely appreciate your loyalty and feedback. Please call us if you need anything. We are here to help. Thanks again!
Was working with 2 other Kia dealership's and decided I...
Was working with 2 other Kia dealership's and decided I got the best customer service with Steve and Mike at Coastal Kia in Wilmington.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fantastic ! Thank you for the five star review and trust in Steve, Mike and our Coastal Kia Team! We sincerely appreciate the feedback and gracious comments. We love the comments including, "the best customer service was with Steve and Mike at Coastal Kia in Wilmington." Please call us if you need anything. We are here to help. Thanks again!
Fantastic! Always treated well and love the quality of...
Fantastic! Always treated well and love the quality of work they put into my vehicles. The staff is friendly and would recommend Costal Kia to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Matthew, thank you so much for the five star review and gracious comments. It was thoughtful of you to go online and share your experience. We sincerely appreciate the high recommendations too! Thank you for being such an important part of our Coastal Kia family.
Bob in the service department was awesome made the whole...
Bob in the service department was awesome made the whole process easy and painless. Was great at communicating through the whole process and had great customer service. My car has been driving great so no complaints whatsoever on my end. Definitely coming back to you guys for future repair maintenance on my car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bob Tomlin is simply amazing and we sincerely appreciate your kudos for him and our team. Thank you for the five star review and wonderful testimonial. We appreciate the loyalty too. Your amazing review has been shared with Bob and our entire service team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!
Pleasant experience. Satisfied with our lease. Everything...
Pleasant experience. Satisfied with our lease. Everything was well explained. Our Telluride was quickly detailed and cleaned inside and out. I would recommend Coastal Kia
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review. Congratulations on your recent Kia Telluride purchase from Coastal Kia! You are going to absolutely love it! We sincerely appreciate the thoughtful comments and high marks. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family!
We were on vacation 9 hrs from home when our optima’s...
We were on vacation 9 hrs from home when our optima’s check engine light came on. They serviced my car the next day!! Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five star service review. We hate you had car concerns while you were on vacation but are thrilled to hear we were able to get you back on the road quickly. Thank you for the gracious comments and kudos for our service department. Please don't hesitate to reach out if you are ever back in the area. Thanks again!
the sales person was top notch no hassles no BS the...
the sales person was top notch no hassles no BS the finance person worked with me to find the right payment the vehicle was exactly what I expected and wanted the facility was clean and everyone was friendly and helpful
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful! Congratulations on your recent purchase from Coastal Kia. Welcome to the family! We are thrilled your recent purchase experience went well. Thank you for the gracious comments. We love to hear you found the sales person to be "top notch" and the vehicle was exactly what you "expected and wanted". We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!
We had to replace two cars totaled in the recent...
We had to replace two cars totaled in the recent hurricane. Jason Dodd took GREAT care of us and we drove and bought two new cars in one day. Great deals on both of them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We hate the recent hurricane caused so much damage and you had two vehicles totaled due to the storm. But... we are thrilled to hear Jason helped you replace the vehicles quickly and was able to exceed your expectations. Thank you so much for the five star review and gracious comments. Your awesome review has been shared with Jason and our entire sales team. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family! Thanks again!
Very knowledgeable of the cars and services! And so nice...
Very knowledgeable of the cars and services! And so nice and supportive!!! I will highly recommend to all of my friends and colleagues shop with Dang at Coastal Kia!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We sincerely appreciate the five star review and kudos for Dang. We appreciate the high recommendations too. We love your gracious comments including, "very knowledgeable of the cars and services...so nice and supportive." We strive to deliver a truly exceptional experience to every client during every visit. Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!
The service dept efficiently and effectively responded to...
The service dept efficiently and effectively responded to my concerns and I was kept abreast of what was going on with my vehicle Thumbs Up 👍🏾!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five star service review! We sincerely appreciate the "thumbs up". Thank you for choosing Coastal Kia for your automotive service needs. We are thrilled they exceeded your expectations. Thanks again!