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Tom Roush Lincoln

(292 reviews)
Visit Tom Roush Lincoln
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–12:00pm
Sunday Closed Closed
2022 state dealer award
View 6 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (317) 399-5191 (317) 399-5191
Used (317) 399-5162 (317) 399-5162
Service (317) 399-5656 (317) 399-5656

Reviews

(292 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tom Roush Lincoln from DealerRater.

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This is my 1st time as a Lincoln owner, and the service...

This is my 1st time as a Lincoln owner, and the service was great! Recall, oil change, dent removed, and new FOB purchased. Delivered a courtesy vehicle to my house and kept my car for the day to get all done. The parts for the recall were possibly on back order I was told when I set up the appt but they were able to get them in so I did not have to come back. Little car ding was removed and I cannot tell where it was. Definitely more accommodating than most dealership service centers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fair easy ok great good twenty five words is too many I...

Fair easy ok great good twenty five words is too many I don’t want to write a book. This review thing is the only thing I don’t appreciate

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Our reception started off a little bumpy, it was our...

Our reception started off a little bumpy, it was our first time . When we arrived at the service door their was a empty car parked in front of the door to the left. I didn’t know if I should pull behind it, my husband said pull to the right, then the door opened, an impatient person signaled us in. Morgan that dealt with us made it all better. She was excellent in every way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great overall experience at Tom Roush. Lisa was awesome....

Great overall experience at Tom Roush. Lisa was awesome. She was very knowledgeable and make the process easy. I'll recommend everyone to you guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Alan went out of his way to make the buying process...

Alan went out of his way to make the buying process simple and convenient. They even went above and beyond to ensure that I taking advantage of all incentives offered. I would highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very pleased with our salesman. He was professional and...

Very pleased with our salesman. He was professional and informative in helping us decide which vehicle we wanted to purchase. Had several vehicles ready so we could do comparative test drives and gave us plenty of his time to answer our questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

great job getting scheduled, loved the video of...

great job getting scheduled, loved the video of necessary service work, and honest appraisal as to what is necessary right now and what can wait

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service and selection of cars. I had the best...

Great service and selection of cars. I had the best sales lady. She was very helpful. Highly recommend this dealer and will be a repeat customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Yes, I would recommend this dealership. They are...

Yes, I would recommend this dealership. They are customer focused and easy to work with. The Lincoln dealership represented the Lincoln quality that Lincoln owners expect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchased new in Feb. 2020. This was my first oil change....

Purchased new in Feb. 2020. This was my first oil change. Everyone kind, courteous and work was done efficiently. Thanks for a great job team

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.