Reviews
This is my 1st time as a Lincoln owner, and the service...
This is my 1st time as a Lincoln owner, and the service was great! Recall, oil change, dent removed, and new FOB purchased. Delivered a courtesy vehicle to my house and kept my car for the day to get all done. The parts for the recall were possibly on back order I was told when I set up the appt but they were able to get them in so I did not have to come back. Little car ding was removed and I cannot tell where it was. Definitely more accommodating than most dealership service centers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fair easy ok great good twenty five words is too many I...
Fair easy ok great good twenty five words is too many I don’t want to write a book. This review thing is the only thing I don’t appreciate
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our reception started off a little bumpy, it was our...
Our reception started off a little bumpy, it was our first time . When we arrived at the service door their was a empty car parked in front of the door to the left. I didn’t know if I should pull behind it, my husband said pull to the right, then the door opened, an impatient person signaled us in. Morgan that dealt with us made it all better. She was excellent in every way.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great overall experience at Tom Roush. Lisa was awesome....
Great overall experience at Tom Roush. Lisa was awesome. She was very knowledgeable and make the process easy. I'll recommend everyone to you guys!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Alan went out of his way to make the buying process...
Alan went out of his way to make the buying process simple and convenient. They even went above and beyond to ensure that I taking advantage of all incentives offered. I would highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very pleased with our salesman. He was professional and...
Very pleased with our salesman. He was professional and informative in helping us decide which vehicle we wanted to purchase. Had several vehicles ready so we could do comparative test drives and gave us plenty of his time to answer our questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
great job getting scheduled, loved the video of...
great job getting scheduled, loved the video of necessary service work, and honest appraisal as to what is necessary right now and what can wait
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service and selection of cars. I had the best...
Great service and selection of cars. I had the best sales lady. She was very helpful. Highly recommend this dealer and will be a repeat customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Yes, I would recommend this dealership. They are...
Yes, I would recommend this dealership. They are customer focused and easy to work with. The Lincoln dealership represented the Lincoln quality that Lincoln owners expect.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Purchased new in Feb. 2020. This was my first oil change....
Purchased new in Feb. 2020. This was my first oil change. Everyone kind, courteous and work was done efficiently. Thanks for a great job team
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car