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Tom Roush Lincoln

(292 reviews)
Visit Tom Roush Lincoln
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–12:00pm
Sunday Closed Closed
2022 state dealer award
View 6 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (317) 399-5191 (317) 399-5191
Used (317) 399-5162 (317) 399-5162
Service (317) 399-5656 (317) 399-5656

Reviews

(292 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tom Roush Lincoln from DealerRater.

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Everyone was attentive and professional. The dealership...

Everyone was attentive and professional. The dealership was very clean and the environment felt safe. Alan was especially helpful as was the sales manager. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

“Very pleased with the courtesy.....”Very pleased with...

“Very pleased with the courtesy.....” Very pleased with the courtesy and patience Tim displayed Professional yet like you’ve been friends forever. I will and have suggested Tom Roush Inc to several. Very nice clean and upfront My over all experience was great. Thank you so much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Tom Roush has instilled in his employees a “can do”...

Tom Roush has instilled in his employees a “can do” attitude that is obvious to me and my wife. A big “Thank You” to the whole Tom Roush Team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Lisa worked a deal for us in less than 30 minutes. She...

Lisa worked a deal for us in less than 30 minutes. She delivered the price we needed to be at and even included laser weather mats. The absolute best experience we have ever had buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Professional and not pushy. Fair price. This is my fifth...

Professional and not pushy. Fair price. This is my fifth car that I have bought at Roush. I would not come back if I didn’t respect there service and courtesy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Service was good but my only problem is NEVER receiving...

Service was good but my only problem is NEVER receiving any rewards points since I bought my vehicle in May 2019. not happy about that. I asked Morgan about receiving points and she said she would look into it. I have had 3 oil changes and in December of 2019 you had my vehicle for over a month trying to find the problem and never received points when I bought the vehicle so hope someone will give me my points I deserve

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Once again our experience with Tom Roush Lincoln was...

Once again our experience with Tom Roush Lincoln was excellent due in large part to our top-notch sales lady Lisa Affouri! She knows the product well and was very helpful from start to finish. Thanks Lisa!! By the way, my wife and I love our new Lincoln Corsair Reserve. We feel we got a top tier luxury auto for a price that far exceeded our expectations - and so did the Corsair! Wow! This car is packed with the latest technology and safety features, for which we are grateful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Unsurprisingly, this dealership have a knack for...

Unsurprisingly, this dealership have a knack for exceeding your expectation with timely and excellent service, without compromising safety even within this pandemic. They do all this warm reception in and out the door to one and all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Stan, who picked up my car at my home , was terrific....

Stan, who picked up my car at my home , was terrific. His communication and updates were much appreciated! Vinnie & Bill in service were most helpful and informative. The whole process was top notch!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Wonderful service from Tom Roush service department , we...

Wonderful service from Tom Roush service department , we have a very ill son , we have been driving a lot back and forth to the hospital, recently I looked at my service sticker and I was thousand miles past due for oil change, I have never gone past my service appts, I panicked, called my service team, explained what was going on, they were so kind , got me in that afternoon even though they were pretty busy, got me in and got me out in time to get back to the hospital, I am so great full, took a worry off my mind, I always take really good care of my Lincolns and this got away from me, but they took care of the car and they took care of me. Thanks Tom Roush!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.