Reviews
Excellent Customer Service
I ordered my plug in hybrid, and was prepared to wait for 6-9 months. The next day Chris Ashley contacted me and told me he found one for me that would arrive in about 5 weeks…. And 23 days later I was signing paperwork to close the deal. I have never purchased a Lexus before. The dealership experience was definitely more upscale than a typical Toyota dealership that I am accustomed to, and Chris provided outstanding service the whole time I was there. I received training on the car’s high tech infotainment system while Chris was multitasking. The team worked together to fill in the gaps to make the experience much smoother for me, and I was super happy to be driving home that day. I definitely will be back if I want to buy another Lexus !
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new Hybrid Lexus, Kevin. Our Sales Team strives to provide outstanding experiences and informative care for all of our amazing customers. It is elating to know that you are happy with your new vehicle. Lexus of Austin welcomes you back anytime.
Excellent experience at Lexus of Austin
The staff at Lexus of Austin are as friendly and helpful as can be. We were never pressured at any time to make a purchase. Paul was great to work with and we would highly recommend him to anyone looking to purchase a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Joe, we are excited to read that our Sales Team was helpful, friendly, and made the process stress-free ensuring you had a great experience. Thank you for your positive review, recommendation, and for trusting us with your purchasing needs. We are here if you need any further assistance here at Lexus of Austin.
NEW CAR EXPERIENCE
Front desk rep was very friendly and greeted us everytime we come in. They were very pleasant with my little boy and always had a gift for him. Sales rep J LORD from the Used Car department was very straight forward and made sure I got all my questions answered. He was easy to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're happy that we could provide an awesome car-buying experience. We are happy to see our Sales Team at Lexus of Austin was very friendly and was able to provide answers to all of your questions. We hope to work with you more in the future.
Best Car Purchase Experience
This is our forth Lexus, both new and used. Joe Ward and the Lexus staff at 9910 Stonelake, Austin are professional and knowledgeable, a delight to work with. Joe makes the process seamless, providing all info needed in the car buying process. The sales and service department is the best I have every experienced and being provided a loaner car is priceless.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're happy that we could provide a seamless car-buying experience. We are happy to see our Sales Team at Lexus of Austin was very professional and knowledgeable during the process. We hope to work with you more in the future.
Lexus Austin
Cammey Martinez made the purchase effortless. Great customer service before, during and after the purchase. No pressure sales, understood what I was wanting to accomplish and made it happen.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Micky, thank you for the positive review. We're pleased to know that you had an effortless purchasing process with our great Sales Team at Lexus of Austin. Should you need anything, please don't hesitate to reach out to us.
no headline
I have worked with Randy Hoff before and he continues to be a star. The car was ready to go ontime. The support staff performed superbly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bobby, thank you for sharing your feedback and for leaving us a positive review. It's great to know that our Service Team does an excellent job at what they do. Should you need anything, please don't hesitate to reach out to us at Lexus of Austin.
Great Experience
Working with Mike Gruver was simple and straightforward. He worked with me on the budget I had available an d I never felt pressured into making a decision I didn't want to. Highly recommended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Michael, thank you for taking the time to recognize Lexus of Austin, and recommend the services of our Sales Department If you have any auto-related needs in the future, please know that we are here and ready to help.
Love Lexus
This is our third Lexus purchased from this dealership. Our sales associate, Paul Sakahara, is great. We have dealt with Paul for 10 years and each time he has given us excellent service in all respects.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Debbie. Thanks for sharing your 5-star review about your experience with our Sales Department here at Lexus of Austin. Congratulations on your new Lexus. We appreciate your business and hope to see you again soon.
Loved doing business with Lexus of Austin
Bought my first Lexus from Lexus of Austin. I worked with Paul Sakahara and he ensured I was always in the loop during the entire process. They also offered me a great rate and made sure the paperwork/process was seamless.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your Lexus, Niv. We're thrilled to learn about your wonderful experience with our Sales Department. Thank you for taking the time to leave us a perfect review. We look forward to working with you again at Lexus of Austin in the future.
Purchase experience
Jay was very professional and polite. Once he saw me and my partner showing in one of the cars, he came to us and unlocked the vehicle so we can see the inside. He gave us some space to check everything unlike some places where the sales person is hovering over you. Everything went smoothly and Jay helped us with our purchase and walked us through the process
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Rana, we are delighted to receive your 5-star review and appreciate you sharing your positive experience with our Sales Team at Lexus of Austin. It's great to know that our team was professional and polite and gave you and your partner the space you needed to explore the car's features. We understand that the car-buying process can be overwhelming, so we make it a priority to assist our customers every step of the way. We're thrilled that everything went smoothly and that our team was able to help you with your purchase. Thank you for choosing us as your dealership, and we look forward to serving you again in the future.